Generative AIPart 3
palaniappan p8 min
WISMO Automation with AI Agents: Order Lookup, Tracking, and Escalation (2026)
WISMO is about 18% of helpdesk volume (Gorgias, via Redo) — automate lookup and delay notice, not invented ETAs. Reuse Gateway ~180 ms to ~95 ms and the ~$791/mo AgentCore silhouette.