Generative AIPart 11
palaniappan p11 min
AI Agent vs Workflow Automation: What Should eCommerce Businesses Use? (2026)
AI agents do not replace Shopify Flow or OMS state machines. Hybrid is the default: rules own money movement; the agent returns a structured decision. Reuse Gateway ~180 to 95 ms and ~$791/mo at 50K sessions — not store conversion KPIs.