A support agent that looks up orders is not a refund machine. Week-one reads only; reuse Gateway ~180 ms to ~95 ms and the ~$791/mo AgentCore silhouette — not ticket-cut KPIs.
Investigate this refund — customer, order, product, shipping, return history, policy — then Recommend Approve, Reject, Partial, Replacement, or Human Review. Reuse Gateway ~180→95 ms and ~$791/mo at 50K.
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