Tagged
A chatbot searches help articles. An agent uses tools and can be stopped. Relabeling search as an agent is how Browser-hot pilots hit ~3× Runtime-shaped spend.
A support agent takes lookup work — WISMO is about 18% of tickets — not auto-refunds. Reuse Gateway ~180 ms → ~95 ms and the published ~3× Browser-hot spend; no ticket-cut KPI.
A support agent that looks up orders is not a refund machine. Week-one reads only; reuse Gateway ~180 ms to ~95 ms and the ~$791/mo AgentCore silhouette — not ticket-cut KPIs.
Investigate this refund — customer, order, product, shipping, return history, policy — then Recommend Approve, Reject, Partial, Replacement, or Human Review. Reuse Gateway ~180→95 ms and ~$791/mo at 50K.