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As of October 28, 2026, a Customer Profiles object type needs exactly 1 UNIQUE key, allows 10 keys by default, and merged profiles cannot be unmerged. This guide covers mapping, ingestion, matching, limits, deletion and cost.
Palaniappan PAs of October 27, 2026, Amazon Connect Customer offers 4 supported ways to build an agent UI. Customer Profiles bills $0.005 per imported-data profile utilized per day, and 3P apps run only in the agent workspace, not in custom desktops.
Palaniappan PAs of October 27, 2026, a Connect flow can wait at most 8 seconds for a synchronous Lambda, and Shopify caps one GraphQL query at 1,000 points. Here is a phone and order-number lookup that fits both, with a tested fallback.
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