· Palaniappan P
· 9 min read
24/7 AWS Managed Support: What to Expect from a Monitoring Partner
AWS restructured Support plans on 2025-12-02 — Business Support+, Enterprise (now from $5k/mo), and Unified Operations replaced the old Developer / Business / Enterprise On-Ramp tiers. Here is what 24/7 managed support actually means today, how the new AWS plans compare, and when third-party managed support is still worth it.