{ "meta": { "run_at": "2026-10-23T08:23:27+00:00", "model_id": "us.anthropic.claude-haiku-4-5-20251001-v1:0", "region": "us-east-1", "strands_agents": "1.62.0", "mcp": "2.1.1", "n": 10 }, "rows": [ { "setup": "baseline", "task": "overhead", "run": 0, "text": "OK\n", "input_tokens": 34, "output_tokens": 4, "seconds": 1.35, "cycles": 1, "tool_calls": {}, "pass": null, "reason": "" }, { "setup": "mcp", "task": "overhead", "run": 0, "text": "OK\n", "input_tokens": 869, "output_tokens": 4, "seconds": 1.29, "cycles": 1, "tool_calls": {}, "pass": null, "reason": "" }, { "setup": "skill", "task": "overhead", "run": 0, "text": "OK\n", "input_tokens": 753, "output_tokens": 4, "seconds": 1.25, "cycles": 1, "tool_calls": {}, "pass": null, "reason": "" }, { "setup": "mcp_skill", "task": "overhead", "run": 0, "text": "OK\n", "input_tokens": 1091, "output_tokens": 4, "seconds": 1.25, "cycles": 1, "tool_calls": {}, "pass": null, "reason": "" }, { "setup": "baseline", "task": "opened-electronics", "run": 0, "text": "I don't have access to the order details for FM-1042, such as:\n\n- Purchase price\n- Purchase date\n- Return eligibility window\n- Condition of the headphones\n- Reason for refund request\n- Customer history\n\nTo provide an accurate decision, I would need this information. However, here's a template response:\n\n```json\n{\n \"order_id\": \"FM-1042\",\n \"decision\": \"pending\",\n \"refund_amount_usd\": 0,\n \"needs_human_approval\": true\n}\n```\n\n**Please provide:**\n1. Original purchase amount\n2. Purchase date\n3. Days since purchase\n4. Customer's stated reason\n5. Item condition\n6. Any relevant store policy exceptions\n\nThen I can help determine if this should be approved or denied.\n", "input_tokens": 88, "output_tokens": 186, "seconds": 2.85, "cycles": 1, "tool_calls": {}, "pass": false, "reason": "decision pending" }, { "setup": "baseline", "task": "opened-electronics", "run": 1, "text": "I don't have access to the order details for FM-1042, such as:\n\n- Purchase price\n- Purchase date\n- Return eligibility window\n- Condition of the headphones\n- Reason for refund request\n- Customer history\n\nTo provide an accurate decision, I would need this information. However, here's a template response:\n\n```json\n{\n \"order_id\": \"FM-1042\",\n \"decision\": \"pending\",\n \"refund_amount_usd\": 0,\n \"needs_human_approval\": true\n}\n```\n\n**Please provide:**\n1. Original purchase amount\n2. Purchase date\n3. Days since purchase\n4. Customer's stated reason\n5. Item condition\n6. Any relevant store policy exceptions\n\nThen I can help determine if this should be approved or denied.\n", "input_tokens": 88, "output_tokens": 186, "seconds": 2.87, "cycles": 1, "tool_calls": {}, "pass": false, "reason": "decision pending" }, { "setup": "baseline", "task": "opened-electronics", "run": 2, "text": "I don't have access to the order details for FM-1042, such as:\n\n- Purchase price\n- Purchase date\n- Return eligibility window\n- Condition of the headphones\n- Reason for refund request\n- Customer history\n\nTo provide an accurate decision, I would need this information. However, here's a template response:\n\n```json\n{\n \"order_id\": \"FM-1042\",\n \"decision\": \"pending\",\n \"refund_amount_usd\": 0,\n \"needs_human_approval\": true\n}\n```\n\n**Please provide:**\n1. Original purchase amount\n2. Purchase date\n3. Days since purchase\n4. Customer's stated reason\n5. Item condition\n6. Any relevant store policy exceptions\n\nThen I can help determine if this should be approved or denied.\n", "input_tokens": 88, "output_tokens": 186, "seconds": 2.87, "cycles": 1, "tool_calls": {}, "pass": false, "reason": "decision pending" }, { "setup": "baseline", "task": "opened-electronics", "run": 3, "text": "I don't have access to the order details for FM-1042, such as:\n\n- Purchase price\n- Purchase date\n- Return eligibility window\n- Condition of the headphones\n- Reason for refund request\n- Customer history\n\nTo provide an accurate decision, I would need this information. However, here's a template response:\n\n```json\n{\n \"order_id\": \"FM-1042\",\n \"decision\": \"pending\",\n \"refund_amount_usd\": 0,\n \"needs_human_approval\": true\n}\n```\n\n**Please provide:**\n1. Original purchase amount\n2. Purchase date\n3. Days since purchase\n4. Customer's stated reason\n5. Item condition\n6. Any relevant store policy exceptions\n\nThen I can help determine if this should be approved or denied.\n", "input_tokens": 88, "output_tokens": 186, "seconds": 2.81, "cycles": 1, "tool_calls": {}, "pass": false, "reason": "decision pending" }, { "setup": "baseline", "task": "opened-electronics", "run": 4, "text": "I don't have access to the order details for FM-1042, such as:\n\n- Purchase price\n- Purchase date\n- Return eligibility window\n- Condition of the headphones\n- Reason for refund request\n- Customer history\n\nTo provide an accurate decision, I would need this information. However, here's a template response:\n\n```json\n{\n \"order_id\": \"FM-1042\",\n \"decision\": \"pending\",\n \"refund_amount_usd\": 0,\n \"needs_human_approval\": true\n}\n```\n\n**Please provide:**\n1. Original purchase amount\n2. Purchase date\n3. Days since purchase\n4. Customer's stated reason\n5. Item condition\n6. Any relevant store policy exceptions\n\nThen I can help determine if this should be approved or denied.\n", "input_tokens": 88, "output_tokens": 186, "seconds": 2.97, "cycles": 1, "tool_calls": {}, "pass": false, "reason": "decision pending" }, { "setup": "baseline", "task": "opened-electronics", "run": 5, "text": "I don't have access to the order details for FM-1042, such as:\n\n- Purchase price\n- Purchase date\n- Return eligibility window\n- Condition of the headphones\n- Reason for refund request\n- Customer history\n\nTo provide an accurate decision, I would need this information. However, here's a template response:\n\n```json\n{\n \"order_id\": \"FM-1042\",\n \"decision\": \"pending\",\n \"refund_amount_usd\": 0,\n \"needs_human_approval\": true\n}\n```\n\n**Please provide:**\n1. Original purchase amount\n2. Purchase date\n3. Days since purchase\n4. Customer's stated reason\n5. Item condition\n6. Any relevant store policy exceptions\n\nThen I can help determine if this should be approved or denied.\n", "input_tokens": 88, "output_tokens": 186, "seconds": 2.73, "cycles": 1, "tool_calls": {}, "pass": false, "reason": "decision pending" }, { "setup": "baseline", "task": "opened-electronics", "run": 6, "text": "I don't have access to the order details for FM-1042, such as:\n\n- Purchase price\n- Purchase date\n- Return eligibility window\n- Condition of the headphones\n- Reason for refund request\n- Customer history\n\nTo provide an accurate decision, I would need this information. However, here's a template response:\n\n```json\n{\n \"order_id\": \"FM-1042\",\n \"decision\": \"pending\",\n \"refund_amount_usd\": 0,\n \"needs_human_approval\": true\n}\n```\n\n**Please provide:**\n1. Original purchase amount\n2. Purchase date\n3. Days since purchase\n4. Customer's stated reason\n5. Item condition\n6. Any relevant store policy exceptions\n\nThen I can help determine if this should be approved or denied.\n", "input_tokens": 88, "output_tokens": 186, "seconds": 2.69, "cycles": 1, "tool_calls": {}, "pass": false, "reason": "decision pending" }, { "setup": "baseline", "task": "opened-electronics", "run": 7, "text": "I don't have access to the order details for FM-1042, such as:\n\n- Purchase price\n- Purchase date\n- Return eligibility window\n- Condition of the headphones\n- Reason for refund request\n- Customer history\n\nTo provide an accurate decision, I would need this information. However, here's a template response:\n\n```json\n{\n \"order_id\": \"FM-1042\",\n \"decision\": \"pending\",\n \"refund_amount_usd\": 0,\n \"needs_human_approval\": true\n}\n```\n\n**Please provide:**\n1. Original purchase amount\n2. Purchase date\n3. Days since purchase\n4. Customer's stated reason\n5. Item condition\n6. Any relevant store policy exceptions\n\nThen I can help determine if this should be approved or denied.\n", "input_tokens": 88, "output_tokens": 186, "seconds": 2.85, "cycles": 1, "tool_calls": {}, "pass": false, "reason": "decision pending" }, { "setup": "baseline", "task": "opened-electronics", "run": 8, "text": "I don't have access to the order details for FM-1042, such as:\n\n- Purchase price\n- Purchase date\n- Return eligibility window\n- Condition of the headphones\n- Reason for refund request\n- Customer history\n\nTo provide an accurate decision, I would need this information. However, here's a template response:\n\n```json\n{\n \"order_id\": \"FM-1042\",\n \"decision\": \"pending\",\n \"refund_amount_usd\": 0,\n \"needs_human_approval\": true\n}\n```\n\n**Please provide:**\n1. Original purchase amount\n2. Purchase date\n3. Days since purchase\n4. Customer's stated reason\n5. Item condition\n6. Any relevant store policy exceptions\n\nThen I can help determine if this should be approved or denied.\n", "input_tokens": 88, "output_tokens": 186, "seconds": 2.8, "cycles": 1, "tool_calls": {}, "pass": false, "reason": "decision pending" }, { "setup": "baseline", "task": "opened-electronics", "run": 9, "text": "I don't have access to the order details for FM-1042, such as:\n\n- Purchase price\n- Purchase date\n- Return eligibility window\n- Condition of the headphones\n- Reason for refund request\n- Customer history\n\nTo provide an accurate decision, I would need this information. However, here's a template response:\n\n```json\n{\n \"order_id\": \"FM-1042\",\n \"decision\": \"pending\",\n \"refund_amount_usd\": 0,\n \"needs_human_approval\": true\n}\n```\n\n**Please provide:**\n1. Original purchase amount\n2. Purchase date\n3. Days since purchase\n4. Customer's stated reason\n5. Item condition\n6. Any relevant store policy exceptions\n\nThen I can help determine if this should be approved or denied.\n", "input_tokens": 88, "output_tokens": 186, "seconds": 2.84, "cycles": 1, "tool_calls": {}, "pass": false, "reason": "decision pending" }, { "setup": "mcp", "task": "opened-electronics", "run": 0, "text": "Based on the order details:\n- Order was delivered on 2026-10-08 (12 days ago)\n- Item has been opened\n- Item is NOT marked as final sale\n- Price: $249.00\n\nThe item was opened, which typically requires human review for refund eligibility. I'll flag this for approval:\n\n```json\n{\n \"order_id\": \"FM-1042\",\n \"decision\": \"approve\",\n \"refund_amount_usd\": 249.0,\n \"needs_human_approval\": true\n}\n```\n\n**Note:** The refund is approvable since the item is not marked as final sale, but because the headphones have been opened, this should be reviewed by a human to verify the customer's reason for return and confirm the item's condition before processing.\n", "input_tokens": 2022, "output_tokens": 263, "seconds": 4.23, "cycles": 2, "tool_calls": { "get_order": 1 }, "pass": false, "reason": "amount 249.0" }, { "setup": "mcp", "task": "opened-electronics", "run": 1, "text": "Based on the order details:\n- Order was delivered on 2026-10-08 (12 days ago)\n- Item has been opened\n- Item is NOT marked as final sale\n- Price: $249.00\n\nThe item was opened, which typically requires human review for refund eligibility. I'll flag this for approval:\n\n```json\n{\n \"order_id\": \"FM-1042\",\n \"decision\": \"approve\",\n \"refund_amount_usd\": 249.0,\n \"needs_human_approval\": true\n}\n```\n\n**Note:** The refund is approvable since the item is not marked as final sale, but because the headphones have been opened, this should be reviewed by a human to verify the customer's reason for return and confirm the item's condition before processing.\n", "input_tokens": 2022, "output_tokens": 263, "seconds": 4.16, "cycles": 2, "tool_calls": { "get_order": 1 }, "pass": false, "reason": "amount 249.0" }, { "setup": "mcp", "task": "opened-electronics", "run": 2, "text": "Based on the order details:\n- Order was delivered on 2026-10-08 (12 days ago)\n- Item has been opened\n- Item is NOT marked as final sale\n- Price: $249.00\n\nThe item was opened, which typically requires human review for refund eligibility. I'll flag this for approval:\n\n```json\n{\n \"order_id\": \"FM-1042\",\n \"decision\": \"approve\",\n \"refund_amount_usd\": 249.0,\n \"needs_human_approval\": true\n}\n```\n\n**Note:** The refund is approvable since the item is not marked as final sale, but because the headphones have been opened, this should be reviewed by a human to verify the customer's reason for return and confirm the item's condition before processing.\n", "input_tokens": 2022, "output_tokens": 263, "seconds": 4.14, "cycles": 2, "tool_calls": { "get_order": 1 }, "pass": false, "reason": "amount 249.0" }, { "setup": "mcp", "task": "opened-electronics", "run": 3, "text": "Based on the order details:\n- Order was delivered on 2026-10-08 (12 days ago)\n- Item has been opened\n- Item is NOT marked as final sale\n- Price: $249.00\n\nThe item was opened, which typically requires human review for refund eligibility. I'll flag this for approval:\n\n```json\n{\n \"order_id\": \"FM-1042\",\n \"decision\": \"approve\",\n \"refund_amount_usd\": 249.0,\n \"needs_human_approval\": true\n}\n```\n\n**Note:** The refund is approvable since the item is not marked as final sale, but because the headphones have been opened, this should be reviewed by a human to verify the customer's reason for return and confirm the item's condition before processing.\n", "input_tokens": 2022, "output_tokens": 263, "seconds": 4.18, "cycles": 2, "tool_calls": { "get_order": 1 }, "pass": false, "reason": "amount 249.0" }, { "setup": "mcp", "task": "opened-electronics", "run": 4, "text": "Based on the order details:\n- Order was delivered on 2026-10-08 (12 days ago)\n- Item has been opened\n- Item is NOT marked as final sale\n- Price: $249.00\n\nThe item was opened, which typically requires human review for refund eligibility. I'll flag this for approval:\n\n```json\n{\n \"order_id\": \"FM-1042\",\n \"decision\": \"approve\",\n \"refund_amount_usd\": 249.0,\n \"needs_human_approval\": true\n}\n```\n\n**Note:** The refund is approvable since the item is not marked as final sale, but because the headphones have been opened, this should be reviewed by a human to verify the customer's reason for return and confirm the item's condition before processing.\n", "input_tokens": 2022, "output_tokens": 263, "seconds": 4.15, "cycles": 2, "tool_calls": { "get_order": 1 }, "pass": false, "reason": "amount 249.0" }, { "setup": "mcp", "task": "opened-electronics", "run": 5, "text": "Based on the order details:\n- Order was delivered on 2026-10-08 (12 days ago)\n- Item has been opened\n- Item is NOT marked as final sale\n- Price: $249.00\n\nThe item was opened, which typically requires human review for refund eligibility. I'll flag this for approval:\n\n```json\n{\n \"order_id\": \"FM-1042\",\n \"decision\": \"approve\",\n \"refund_amount_usd\": 249.0,\n \"needs_human_approval\": true\n}\n```\n\n**Note:** The refund is approvable since the item is not marked as final sale, but because the headphones have been opened, this should be reviewed by a human to verify the customer's reason for return and confirm the item's condition before processing.\n", "input_tokens": 2022, "output_tokens": 263, "seconds": 4.34, "cycles": 2, "tool_calls": { "get_order": 1 }, "pass": false, "reason": "amount 249.0" }, { "setup": "mcp", "task": "opened-electronics", "run": 6, "text": "Based on the order details:\n- Order was delivered on 2026-10-08 (12 days ago)\n- Item has been opened\n- Item is NOT marked as final sale\n- Price: $249.00\n\nThe item was opened, which typically requires human review for refund eligibility. I'll flag this for approval:\n\n```json\n{\n \"order_id\": \"FM-1042\",\n \"decision\": \"approve\",\n \"refund_amount_usd\": 249.0,\n \"needs_human_approval\": true\n}\n```\n\n**Note:** The refund is approvable since the item is not marked as final sale, but because the headphones have been opened, this should be reviewed by a human to verify the customer's reason for return and confirm the item's condition before processing.\n", "input_tokens": 2022, "output_tokens": 263, "seconds": 3.89, "cycles": 2, "tool_calls": { "get_order": 1 }, "pass": false, "reason": "amount 249.0" }, { "setup": "mcp", "task": "opened-electronics", "run": 7, "text": "Based on the order details:\n- Order was delivered on 2026-10-08 (12 days ago)\n- Item has been opened\n- Item is NOT marked as final sale\n- Price: $249.00\n\nThe item was opened, which typically requires human review for refund eligibility. I'll flag this for approval:\n\n```json\n{\n \"order_id\": \"FM-1042\",\n \"decision\": \"approve\",\n \"refund_amount_usd\": 249.0,\n \"needs_human_approval\": true\n}\n```\n\n**Note:** The refund is approvable since the item is not marked as final sale, but because the headphones have been opened, this should be reviewed by a human to verify the customer's reason for return and confirm the item's condition before processing.\n", "input_tokens": 2022, "output_tokens": 263, "seconds": 4.22, "cycles": 2, "tool_calls": { "get_order": 1 }, "pass": false, "reason": "amount 249.0" }, { "setup": "mcp", "task": "opened-electronics", "run": 8, "text": "Based on the order details:\n- Order was delivered on 2026-10-08 (12 days ago)\n- Item has been opened\n- Item is NOT marked as final sale\n- Price: $249.00\n\nThe item was opened, which typically requires human review for refund eligibility. I'll flag this for approval:\n\n```json\n{\n \"order_id\": \"FM-1042\",\n \"decision\": \"approve\",\n \"refund_amount_usd\": 249.0,\n \"needs_human_approval\": true\n}\n```\n\n**Note:** The refund is approvable since the item is not marked as final sale, but because the headphones have been opened, this should be reviewed by a human to verify the customer's reason for return and confirm the item's condition before processing.\n", "input_tokens": 2022, "output_tokens": 263, "seconds": 4.22, "cycles": 2, "tool_calls": { "get_order": 1 }, "pass": false, "reason": "amount 249.0" }, { "setup": "mcp", "task": "opened-electronics", "run": 9, "text": "Based on the order details:\n- Order was delivered on 2026-10-08 (12 days ago)\n- Item has been opened\n- Item is NOT marked as final sale\n- Price: $249.00\n\nThe item was opened, which typically requires human review for refund eligibility. I'll flag this for approval:\n\n```json\n{\n \"order_id\": \"FM-1042\",\n \"decision\": \"approve\",\n \"refund_amount_usd\": 249.0,\n \"needs_human_approval\": true\n}\n```\n\n**Note:** The refund is approvable since the item is not marked as final sale, but because the headphones have been opened, this should be reviewed by a human to verify the customer's reason for return and confirm the item's condition before processing.\n", "input_tokens": 2022, "output_tokens": 263, "seconds": 4.09, "cycles": 2, "tool_calls": { "get_order": 1 }, "pass": false, "reason": "amount 249.0" }, { "setup": "skill", "task": "opened-electronics", "run": 0, "text": "I've loaded the refund-triage skill. However, I need some information about order FM-1042 to make a decision. Please provide:\n\n1. **delivered_on** - When was the order delivered? (date)\n2. **price** - What was the price of the headphones? (USD)\n3. **final_sale** - Is this marked as a final sale? (true/false)\n4. **opened** - Have the headphones been opened? (true/false)\n\nOnce you provide these details, I'll apply the refund rules and give you the JSON response.\n", "input_tokens": 2044, "output_tokens": 217, "seconds": 3.44, "cycles": 2, "tool_calls": { "skills": 1 }, "pass": false, "reason": "no parsable JSON" }, { "setup": "skill", "task": "opened-electronics", "run": 1, "text": "I've loaded the refund-triage skill. However, I need some information about order FM-1042 to make a decision. Please provide:\n\n1. **delivered_on** - When was the order delivered? (date)\n2. **price** - What was the price of the headphones? (USD)\n3. **final_sale** - Is this marked as a final sale? (true/false)\n4. **opened** - Have the headphones been opened? (true/false)\n\nOnce you provide these details, I'll apply the refund rules and give you the JSON response.\n", "input_tokens": 2044, "output_tokens": 217, "seconds": 3.48, "cycles": 2, "tool_calls": { "skills": 1 }, "pass": false, "reason": "no parsable JSON" }, { "setup": "skill", "task": "opened-electronics", "run": 2, "text": "I've loaded the refund-triage skill. However, I need some information about order FM-1042 to make a decision. Please provide:\n\n1. **delivered_on** - When was the order delivered? (date)\n2. **price** - What was the price of the headphones? (USD)\n3. **final_sale** - Is this marked as a final sale? (true/false)\n4. **opened** - Have the headphones been opened? (true/false)\n\nOnce you provide these details, I'll apply the refund rules and give you the JSON response.\n", "input_tokens": 2044, "output_tokens": 217, "seconds": 3.49, "cycles": 2, "tool_calls": { "skills": 1 }, "pass": false, "reason": "no parsable JSON" }, { "setup": "skill", "task": "opened-electronics", "run": 3, "text": "I've loaded the refund-triage skill. However, I need some information about order FM-1042 to make a decision. Please provide:\n\n1. **delivered_on** - When was the order delivered? (date)\n2. **price** - What was the price of the headphones? (USD)\n3. **final_sale** - Is this marked as a final sale? (true/false)\n4. **opened** - Have the headphones been opened? (true/false)\n\nOnce you provide these details, I'll apply the refund rules and give you the JSON response.\n", "input_tokens": 2044, "output_tokens": 217, "seconds": 3.49, "cycles": 2, "tool_calls": { "skills": 1 }, "pass": false, "reason": "no parsable JSON" }, { "setup": "skill", "task": "opened-electronics", "run": 4, "text": "I've loaded the refund-triage skill. However, I need some information about order FM-1042 to make a decision. Please provide:\n\n1. **delivered_on** - When was the order delivered? (date)\n2. **price** - What was the price of the headphones? (USD)\n3. **final_sale** - Is this marked as a final sale? (true/false)\n4. **opened** - Have the headphones been opened? (true/false)\n\nOnce you provide these details, I'll apply the refund rules and give you the JSON response.\n", "input_tokens": 2044, "output_tokens": 217, "seconds": 3.6, "cycles": 2, "tool_calls": { "skills": 1 }, "pass": false, "reason": "no parsable JSON" }, { "setup": "skill", "task": "opened-electronics", "run": 5, "text": "I've loaded the refund-triage skill. However, I need some information about order FM-1042 to make a decision. Please provide:\n\n1. **delivered_on** - When was the order delivered? (date)\n2. **price** - What was the price of the headphones? (USD)\n3. **final_sale** - Is this marked as a final sale? (true/false)\n4. **opened** - Have the headphones been opened? (true/false)\n\nOnce you provide these details, I'll apply the refund rules and give you the JSON response.\n", "input_tokens": 2044, "output_tokens": 217, "seconds": 3.4, "cycles": 2, "tool_calls": { "skills": 1 }, "pass": false, "reason": "no parsable JSON" }, { "setup": "skill", "task": "opened-electronics", "run": 6, "text": "I've loaded the refund-triage skill. However, I need some information about order FM-1042 to make a decision. Please provide:\n\n1. **delivered_on** - When was the order delivered? (date)\n2. **price** - What was the price of the headphones? (USD)\n3. **final_sale** - Is this marked as a final sale? (true/false)\n4. **opened** - Have the headphones been opened? (true/false)\n\nOnce you provide these details, I'll apply the refund rules and give you the JSON response.\n", "input_tokens": 2044, "output_tokens": 217, "seconds": 3.42, "cycles": 2, "tool_calls": { "skills": 1 }, "pass": false, "reason": "no parsable JSON" }, { "setup": "skill", "task": "opened-electronics", "run": 7, "text": "I've loaded the refund-triage skill. However, I need some information about order FM-1042 to make a decision. Please provide:\n\n1. **delivered_on** - When was the order delivered? (date)\n2. **price** - What was the price of the headphones? (USD)\n3. **final_sale** - Is this marked as a final sale? (true/false)\n4. **opened** - Have the headphones been opened? (true/false)\n\nOnce you provide these details, I'll apply the refund rules and give you the JSON response.\n", "input_tokens": 2044, "output_tokens": 217, "seconds": 3.65, "cycles": 2, "tool_calls": { "skills": 1 }, "pass": false, "reason": "no parsable JSON" }, { "setup": "skill", "task": "opened-electronics", "run": 8, "text": "I've loaded the refund-triage skill. However, I need some information about order FM-1042 to make a decision. Please provide:\n\n1. **delivered_on** - When was the order delivered? (date)\n2. **price** - What was the price of the headphones? (USD)\n3. **final_sale** - Is this marked as a final sale? (true/false)\n4. **opened** - Have the headphones been opened? (true/false)\n\nOnce you provide these details, I'll apply the refund rules and give you the JSON response.\n", "input_tokens": 2044, "output_tokens": 217, "seconds": 3.64, "cycles": 2, "tool_calls": { "skills": 1 }, "pass": false, "reason": "no parsable JSON" }, { "setup": "skill", "task": "opened-electronics", "run": 9, "text": "I've loaded the refund-triage skill. However, I need some information about order FM-1042 to make a decision. Please provide:\n\n1. **delivered_on** - When was the order delivered? (date)\n2. **price** - What was the price of the headphones? (USD)\n3. **final_sale** - Is this marked as a final sale? (true/false)\n4. **opened** - Have the headphones been opened? (true/false)\n\nOnce you provide these details, I'll apply the refund rules and give you the JSON response.\n", "input_tokens": 2044, "output_tokens": 217, "seconds": 3.62, "cycles": 2, "tool_calls": { "skills": 1 }, "pass": false, "reason": "no parsable JSON" }, { "setup": "mcp_skill", "task": "opened-electronics", "run": 0, "text": "Now let me apply the refund-triage rules to this order:\n\n**Order Analysis:**\n- Order ID: FM-1042\n- Item: Wireless headphones\n- Price: $249.00\n- Delivered: 2026-10-08\n- Opened: true\n- Final sale: false\n- Days since delivery: 12 days (from 2026-10-08 to 2026-10-20)\n\n**Applying refund-triage rules:**\n\n1. \u2717 Not a final sale\n2. \u2717 Within 30-day window (12 days)\n3. \u2713 **Opened electronics** - Category is \"electronics\" and opened is true. The 15-day window applies. Since 12 days < 15 days, this is **approved with 15% restocking fee**.\n - Refund amount: $249.00 \u00d7 0.85 = $211.65\n4. Since $211.65 > $200.00, **human approval is required**.\n\n```json\n{\n \"order_id\": \"FM-1042\",\n \"decision\": \"approve\",\n \"refund_amount_usd\": 211.65,\n \"needs_human_approval\": true\n}\n```\n\n**Rule applied:** Opened electronics within 15-day window - approved with 15% restocking fee, but requires human approval due to amount exceeding $200.00.\n", "input_tokens": 2904, "output_tokens": 465, "seconds": 4.87, "cycles": 2, "tool_calls": { "skills": 1, "get_order": 1 }, "pass": true, "reason": "ok" }, { "setup": "mcp_skill", "task": "opened-electronics", "run": 1, "text": "Now let me apply the refund-triage rules to this order:\n\n**Order Analysis:**\n- Order ID: FM-1042\n- Item: Wireless headphones\n- Price: $249.00\n- Delivered: 2026-10-08\n- Opened: true\n- Final sale: false\n- Days since delivery: 12 days (from 2026-10-08 to 2026-10-20)\n\n**Applying refund-triage rules:**\n\n1. \u2717 Not a final sale\n2. \u2717 Within 30-day window (12 days)\n3. \u2713 **Opened electronics** - Category is \"electronics\" and opened is true. The 15-day window applies. Since 12 days < 15 days, this is **approved with 15% restocking fee**.\n - Refund amount: $249.00 \u00d7 0.85 = $211.65\n4. Since $211.65 > $200.00, **human approval is required**.\n\n```json\n{\n \"order_id\": \"FM-1042\",\n \"decision\": \"approve\",\n \"refund_amount_usd\": 211.65,\n \"needs_human_approval\": true\n}\n```\n\n**Rule applied:** Opened electronics within 15-day window - approved with 15% restocking fee, but requires human approval due to amount exceeding $200.00.\n", "input_tokens": 2904, "output_tokens": 465, "seconds": 5.13, "cycles": 2, "tool_calls": { "skills": 1, "get_order": 1 }, "pass": true, "reason": "ok" }, { "setup": "mcp_skill", "task": "opened-electronics", "run": 2, "text": "Now let me apply the refund-triage rules to this order:\n\n**Order Analysis:**\n- Order ID: FM-1042\n- Item: Wireless headphones\n- Price: $249.00\n- Delivered: 2026-10-08\n- Opened: true\n- Final sale: false\n- Days since delivery: 12 days (from 2026-10-08 to 2026-10-20)\n\n**Applying refund-triage rules:**\n\n1. \u2717 Not a final sale\n2. \u2717 Within 30-day window (12 days)\n3. \u2713 **Opened electronics** - Category is \"electronics\" and opened is true. The 15-day window applies. Since 12 days < 15 days, this is **approved with 15% restocking fee**.\n - Refund amount: $249.00 \u00d7 0.85 = $211.65\n4. Since $211.65 > $200.00, **human approval is required**.\n\n```json\n{\n \"order_id\": \"FM-1042\",\n \"decision\": \"approve\",\n \"refund_amount_usd\": 211.65,\n \"needs_human_approval\": true\n}\n```\n\n**Rule applied:** Opened electronics within 15-day window - approved with 15% restocking fee, but requires human approval due to amount exceeding $200.00.\n", "input_tokens": 2904, "output_tokens": 465, "seconds": 5.82, "cycles": 2, "tool_calls": { "skills": 1, "get_order": 1 }, "pass": true, "reason": "ok" }, { "setup": "mcp_skill", "task": "opened-electronics", "run": 3, "text": "Now let me apply the refund-triage rules to this order:\n\n**Order Analysis:**\n- Order ID: FM-1042\n- Item: Wireless headphones\n- Price: $249.00\n- Delivered: 2026-10-08\n- Opened: true\n- Final sale: false\n- Days since delivery: 12 days (from 2026-10-08 to 2026-10-20)\n\n**Applying refund-triage rules:**\n\n1. \u2717 Not a final sale\n2. \u2717 Within 30-day window (12 days)\n3. \u2713 **Opened electronics** - Category is \"electronics\" and opened is true. The 15-day window applies. Since 12 days < 15 days, this is **approved with 15% restocking fee**.\n - Refund amount: $249.00 \u00d7 0.85 = $211.65\n4. Since $211.65 > $200.00, **human approval is required**.\n\n```json\n{\n \"order_id\": \"FM-1042\",\n \"decision\": \"approve\",\n \"refund_amount_usd\": 211.65,\n \"needs_human_approval\": true\n}\n```\n\n**Rule applied:** Opened electronics within 15-day window - approved with 15% restocking fee, but requires human approval due to amount exceeding $200.00.\n", "input_tokens": 2904, "output_tokens": 465, "seconds": 5.05, "cycles": 2, "tool_calls": { "skills": 1, "get_order": 1 }, "pass": true, "reason": "ok" }, { "setup": "mcp_skill", "task": "opened-electronics", "run": 4, "text": "Now let me apply the refund-triage rules to this order:\n\n**Order Analysis:**\n- Order ID: FM-1042\n- Item: Wireless headphones\n- Price: $249.00\n- Delivered: 2026-10-08\n- Opened: true\n- Final sale: false\n- Days since delivery: 12 days (from 2026-10-08 to 2026-10-20)\n\n**Applying refund-triage rules:**\n\n1. \u2717 Not a final sale\n2. \u2717 Within 30-day window (12 days)\n3. \u2713 **Opened electronics** - Category is \"electronics\" and opened is true. The 15-day window applies. Since 12 days < 15 days, this is **approved with 15% restocking fee**.\n - Refund amount: $249.00 \u00d7 0.85 = $211.65\n4. Since $211.65 > $200.00, **human approval is required**.\n\n```json\n{\n \"order_id\": \"FM-1042\",\n \"decision\": \"approve\",\n \"refund_amount_usd\": 211.65,\n \"needs_human_approval\": true\n}\n```\n\n**Rule applied:** Opened electronics within 15-day window - approved with 15% restocking fee, but requires human approval due to amount exceeding $200.00.\n", "input_tokens": 2904, "output_tokens": 465, "seconds": 6.62, "cycles": 2, "tool_calls": { "skills": 1, "get_order": 1 }, "pass": true, "reason": "ok" }, { "setup": "mcp_skill", "task": "opened-electronics", "run": 5, "text": "Now let me apply the refund-triage rules to this order:\n\n**Order Analysis:**\n- Order ID: FM-1042\n- Item: Wireless headphones\n- Price: $249.00\n- Delivered: 2026-10-08\n- Opened: true\n- Final sale: false\n- Days since delivery: 12 days (from 2026-10-08 to 2026-10-20)\n\n**Applying refund-triage rules:**\n\n1. \u2717 Not a final sale\n2. \u2717 Within 30-day window (12 days)\n3. \u2713 **Opened electronics** - Category is \"electronics\" and opened is true. The 15-day window applies. Since 12 days < 15 days, this is **approved with 15% restocking fee**.\n - Refund amount: $249.00 \u00d7 0.85 = $211.65\n4. Since $211.65 > $200.00, **human approval is required**.\n\n```json\n{\n \"order_id\": \"FM-1042\",\n \"decision\": \"approve\",\n \"refund_amount_usd\": 211.65,\n \"needs_human_approval\": true\n}\n```\n\n**Rule applied:** Opened electronics within 15-day window - approved with 15% restocking fee, but requires human approval due to amount exceeding $200.00.\n", "input_tokens": 2904, "output_tokens": 465, "seconds": 4.71, "cycles": 2, "tool_calls": { "skills": 1, "get_order": 1 }, "pass": true, "reason": "ok" }, { "setup": "mcp_skill", "task": "opened-electronics", "run": 6, "text": "Now let me apply the refund-triage rules to this order:\n\n**Order Analysis:**\n- Order ID: FM-1042\n- Item: Wireless headphones\n- Price: $249.00\n- Delivered: 2026-10-08\n- Opened: true\n- Final sale: false\n- Days since delivery: 12 days (from 2026-10-08 to 2026-10-20)\n\n**Applying refund-triage rules:**\n\n1. \u2717 Not a final sale\n2. \u2717 Within 30-day window (12 days)\n3. \u2713 **Opened electronics** - Category is \"electronics\" and opened is true. The 15-day window applies. Since 12 days < 15 days, this is **approved with 15% restocking fee**.\n - Refund amount: $249.00 \u00d7 0.85 = $211.65\n4. Since $211.65 > $200.00, **human approval is required**.\n\n```json\n{\n \"order_id\": \"FM-1042\",\n \"decision\": \"approve\",\n \"refund_amount_usd\": 211.65,\n \"needs_human_approval\": true\n}\n```\n\n**Rule applied:** Opened electronics within 15-day window - approved with 15% restocking fee, but requires human approval due to amount exceeding $200.00.\n", "input_tokens": 2904, "output_tokens": 465, "seconds": 5.21, "cycles": 2, "tool_calls": { "skills": 1, "get_order": 1 }, "pass": true, "reason": "ok" }, { "setup": "mcp_skill", "task": "opened-electronics", "run": 7, "text": "Now let me apply the refund-triage rules to this order:\n\n**Order Analysis:**\n- Order ID: FM-1042\n- Item: Wireless headphones\n- Price: $249.00\n- Delivered: 2026-10-08\n- Opened: true\n- Final sale: false\n- Days since delivery: 12 days (from 2026-10-08 to 2026-10-20)\n\n**Applying refund-triage rules:**\n\n1. \u2717 Not a final sale\n2. \u2717 Within 30-day window (12 days)\n3. \u2713 **Opened electronics** - Category is \"electronics\" and opened is true. The 15-day window applies. Since 12 days < 15 days, this is **approved with 15% restocking fee**.\n - Refund amount: $249.00 \u00d7 0.85 = $211.65\n4. Since $211.65 > $200.00, **human approval is required**.\n\n```json\n{\n \"order_id\": \"FM-1042\",\n \"decision\": \"approve\",\n \"refund_amount_usd\": 211.65,\n \"needs_human_approval\": true\n}\n```\n\n**Rule applied:** Opened electronics within 15-day window - approved with 15% restocking fee, but requires human approval due to amount exceeding $200.00.\n", "input_tokens": 2904, "output_tokens": 465, "seconds": 4.87, "cycles": 2, "tool_calls": { "skills": 1, "get_order": 1 }, "pass": true, "reason": "ok" }, { "setup": "mcp_skill", "task": "opened-electronics", "run": 8, "text": "Now let me apply the refund-triage rules to this order:\n\n**Order Analysis:**\n- Order ID: FM-1042\n- Item: Wireless headphones\n- Price: $249.00\n- Delivered: 2026-10-08\n- Opened: true\n- Final sale: false\n- Days since delivery: 12 days (from 2026-10-08 to 2026-10-20)\n\n**Applying refund-triage rules:**\n\n1. \u2717 Not a final sale\n2. \u2717 Within 30-day window (12 days)\n3. \u2713 **Opened electronics** - Category is \"electronics\" and opened is true. The 15-day window applies. Since 12 days < 15 days, this is **approved with 15% restocking fee**.\n - Refund amount: $249.00 \u00d7 0.85 = $211.65\n4. Since $211.65 > $200.00, **human approval is required**.\n\n```json\n{\n \"order_id\": \"FM-1042\",\n \"decision\": \"approve\",\n \"refund_amount_usd\": 211.65,\n \"needs_human_approval\": true\n}\n```\n\n**Rule applied:** Opened electronics within 15-day window - approved with 15% restocking fee, but requires human approval due to amount exceeding $200.00.\n", "input_tokens": 2904, "output_tokens": 465, "seconds": 7.17, "cycles": 2, "tool_calls": { "skills": 1, "get_order": 1 }, "pass": true, "reason": "ok" }, { "setup": "mcp_skill", "task": "opened-electronics", "run": 9, "text": "Now let me apply the refund-triage rules to this order:\n\n**Order Analysis:**\n- Order ID: FM-1042\n- Item: Wireless headphones\n- Price: $249.00\n- Delivered: 2026-10-08\n- Opened: true\n- Final sale: false\n- Days since delivery: 12 days (from 2026-10-08 to 2026-10-20)\n\n**Applying refund-triage rules:**\n\n1. \u2717 Not a final sale\n2. \u2717 Within 30-day window (12 days)\n3. \u2713 **Opened electronics** - Category is \"electronics\" and opened is true. The 15-day window applies. Since 12 days < 15 days, this is **approved with 15% restocking fee**.\n - Refund amount: $249.00 \u00d7 0.85 = $211.65\n4. Since $211.65 > $200.00, **human approval is required**.\n\n```json\n{\n \"order_id\": \"FM-1042\",\n \"decision\": \"approve\",\n \"refund_amount_usd\": 211.65,\n \"needs_human_approval\": true\n}\n```\n\n**Rule applied:** Opened electronics within 15-day window - approved with 15% restocking fee, but requires human approval due to amount exceeding $200.00.\n", "input_tokens": 2904, "output_tokens": 465, "seconds": 5.12, "cycles": 2, "tool_calls": { "skills": 1, "get_order": 1 }, "pass": true, "reason": "ok" }, { "setup": "baseline", "task": "final-sale", "run": 0, "text": "```json\n{\n \"order_id\": \"FM-1057\",\n \"decision\": \"deny\",\n \"refund_amount_usd\": 0,\n \"needs_human_approval\": true\n}\n```\n\n**Reason:** Clearance items typically have a non-returnable or restricted return policy. Without access to:\n- The original purchase date and return window\n- The specific clearance terms for this jacket\n- The order details and current condition of the item\n\nI cannot approve this return. This requires human review to verify the return eligibility and any applicable restocking fees or conditions.\n", "input_tokens": 87, "output_tokens": 137, "seconds": 2.46, "cycles": 1, "tool_calls": {}, "pass": false, "reason": "approval flag" }, { "setup": "baseline", "task": "final-sale", "run": 1, "text": "```json\n{\n \"order_id\": \"FM-1057\",\n \"decision\": \"deny\",\n \"refund_amount_usd\": 0,\n \"needs_human_approval\": true\n}\n```\n\n**Reason:** Clearance items typically have a non-returnable or restricted return policy. Without access to:\n- The original purchase date and return window\n- The specific clearance terms for this jacket\n- The order details and current condition of the item\n\nI cannot approve this return. This requires human review to verify the return eligibility and any applicable restocking fees or conditions.\n", "input_tokens": 87, "output_tokens": 137, "seconds": 2.47, "cycles": 1, "tool_calls": {}, "pass": false, "reason": "approval flag" }, { "setup": "baseline", "task": "final-sale", "run": 2, "text": "```json\n{\n \"order_id\": \"FM-1057\",\n \"decision\": \"deny\",\n \"refund_amount_usd\": 0,\n \"needs_human_approval\": true\n}\n```\n\n**Reason:** Clearance items typically have a non-returnable or restricted return policy. Without access to:\n- The original purchase date and return window\n- The specific clearance terms for this jacket\n- The order details and current condition of the item\n\nI cannot approve this return. This requires human review to verify the return eligibility and any applicable restocking fees or conditions.\n", "input_tokens": 87, "output_tokens": 137, "seconds": 2.41, "cycles": 1, "tool_calls": {}, "pass": false, "reason": "approval flag" }, { "setup": "baseline", "task": "final-sale", "run": 3, "text": "```json\n{\n \"order_id\": \"FM-1057\",\n \"decision\": \"deny\",\n \"refund_amount_usd\": 0,\n \"needs_human_approval\": true\n}\n```\n\n**Reason:** Clearance items typically have a non-returnable or restricted return policy. Without access to:\n- The original purchase date and return window\n- The specific clearance terms for this jacket\n- The order details and current condition of the item\n\nI cannot approve this return. This requires human review to verify the return eligibility and any applicable restocking fees or conditions.\n", "input_tokens": 87, "output_tokens": 137, "seconds": 2.58, "cycles": 1, "tool_calls": {}, "pass": false, "reason": "approval flag" }, { "setup": "baseline", "task": "final-sale", "run": 4, "text": "```json\n{\n \"order_id\": \"FM-1057\",\n \"decision\": \"deny\",\n \"refund_amount_usd\": 0,\n \"needs_human_approval\": true\n}\n```\n\n**Reason:** Clearance items typically have a non-returnable or restricted return policy. Without access to:\n- The original purchase date and return window\n- The specific clearance terms for this jacket\n- The order details and current condition of the item\n\nI cannot approve this return. This requires human review to verify the return eligibility and any applicable restocking fees or conditions.\n", "input_tokens": 87, "output_tokens": 137, "seconds": 2.38, "cycles": 1, "tool_calls": {}, "pass": false, "reason": "approval flag" }, { "setup": "baseline", "task": "final-sale", "run": 5, "text": "```json\n{\n \"order_id\": \"FM-1057\",\n \"decision\": \"deny\",\n \"refund_amount_usd\": 0,\n \"needs_human_approval\": true\n}\n```\n\n**Reason:** Clearance items typically have a non-returnable or restricted return policy. Without access to:\n- The original purchase date and return window\n- The specific clearance terms for this jacket\n- The order details and current condition of the item\n\nI cannot approve this return. This requires human review to verify the return eligibility and any applicable restocking fees or conditions.\n", "input_tokens": 87, "output_tokens": 137, "seconds": 2.57, "cycles": 1, "tool_calls": {}, "pass": false, "reason": "approval flag" }, { "setup": "baseline", "task": "final-sale", "run": 6, "text": "```json\n{\n \"order_id\": \"FM-1057\",\n \"decision\": \"deny\",\n \"refund_amount_usd\": 0,\n \"needs_human_approval\": true\n}\n```\n\n**Reason:** Clearance items typically have a non-returnable or restricted return policy. Without access to:\n- The original purchase date and return window\n- The specific clearance terms for this jacket\n- The order details and current condition of the item\n\nI cannot approve this return. This requires human review to verify the return eligibility and any applicable restocking fees or conditions.\n", "input_tokens": 87, "output_tokens": 137, "seconds": 2.45, "cycles": 1, "tool_calls": {}, "pass": false, "reason": "approval flag" }, { "setup": "baseline", "task": "final-sale", "run": 7, "text": "```json\n{\n \"order_id\": \"FM-1057\",\n \"decision\": \"deny\",\n \"refund_amount_usd\": 0,\n \"needs_human_approval\": true\n}\n```\n\n**Reason:** Clearance items typically have a non-returnable or restricted return policy. Without access to:\n- The original purchase date and return window\n- The specific clearance terms for this jacket\n- The order details and current condition of the item\n\nI cannot approve this return. This requires human review to verify the return eligibility and any applicable restocking fees or conditions.\n", "input_tokens": 87, "output_tokens": 137, "seconds": 2.51, "cycles": 1, "tool_calls": {}, "pass": false, "reason": "approval flag" }, { "setup": "baseline", "task": "final-sale", "run": 8, "text": "```json\n{\n \"order_id\": \"FM-1057\",\n \"decision\": \"deny\",\n \"refund_amount_usd\": 0,\n \"needs_human_approval\": true\n}\n```\n\n**Reason:** Clearance items typically have a non-returnable or restricted return policy. Without access to:\n- The original purchase date and return window\n- The specific clearance terms for this jacket\n- The order details and current condition of the item\n\nI cannot approve this return. This requires human review to verify the return eligibility and any applicable restocking fees or conditions.\n", "input_tokens": 87, "output_tokens": 137, "seconds": 2.49, "cycles": 1, "tool_calls": {}, "pass": false, "reason": "approval flag" }, { "setup": "baseline", "task": "final-sale", "run": 9, "text": "```json\n{\n \"order_id\": \"FM-1057\",\n \"decision\": \"deny\",\n \"refund_amount_usd\": 0,\n \"needs_human_approval\": true\n}\n```\n\n**Reason:** Clearance items typically have a non-returnable or restricted return policy. Without access to:\n- The original purchase date and return window\n- The specific clearance terms for this jacket\n- The order details and current condition of the item\n\nI cannot approve this return. This requires human review to verify the return eligibility and any applicable restocking fees or conditions.\n", "input_tokens": 87, "output_tokens": 137, "seconds": 2.41, "cycles": 1, "tool_calls": {}, "pass": false, "reason": "approval flag" }, { "setup": "mcp", "task": "final-sale", "run": 0, "text": "Based on the order details, this item is marked as **final_sale**, which means it cannot be returned for a refund according to standard return policy. The jacket was delivered on 2026-10-15 (5 days ago) and has not been opened, but the final_sale flag indicates this is a clearance item with no return eligibility.\n\n```json\n{\n \"order_id\": \"FM-1057\",\n \"decision\": \"deny\",\n \"refund_amount_usd\": 0,\n \"needs_human_approval\": true\n}\n```\n\n**Recommendation:** This should go to human approval because while the final_sale status typically means no refunds, the customer may have a valid reason for the return request, and a manager may want to make an exception for customer satisfaction.\n", "input_tokens": 2017, "output_tokens": 254, "seconds": 4.28, "cycles": 2, "tool_calls": { "get_order": 1 }, "pass": false, "reason": "approval flag" }, { "setup": "mcp", "task": "final-sale", "run": 1, "text": "Based on the order details, this item is marked as **final_sale**, which means it cannot be returned for a refund according to standard return policy. The jacket was delivered on 2026-10-15 (5 days ago) and has not been opened, but the final_sale flag indicates this is a clearance item with no return eligibility.\n\n```json\n{\n \"order_id\": \"FM-1057\",\n \"decision\": \"deny\",\n \"refund_amount_usd\": 0,\n \"needs_human_approval\": true\n}\n```\n\n**Recommendation:** This should go to human approval because while the final_sale status typically means no refunds, the customer may have a valid reason for the return request, and a manager may want to make an exception for customer satisfaction.\n", "input_tokens": 2017, "output_tokens": 254, "seconds": 4.37, "cycles": 2, "tool_calls": { "get_order": 1 }, "pass": false, "reason": "approval flag" }, { "setup": "mcp", "task": "final-sale", "run": 2, "text": "Based on the order details, this item is marked as **final_sale**, which means it cannot be returned for a refund according to standard return policy. The jacket was delivered on 2026-10-15 (5 days ago) and has not been opened, but the final_sale flag indicates this is a clearance item with no return eligibility.\n\n```json\n{\n \"order_id\": \"FM-1057\",\n \"decision\": \"deny\",\n \"refund_amount_usd\": 0,\n \"needs_human_approval\": true\n}\n```\n\n**Recommendation:** This should go to human approval because while the final_sale status typically means no refunds, the customer may have a valid reason for the return request, and a manager may want to make an exception for customer satisfaction.\n", "input_tokens": 2017, "output_tokens": 254, "seconds": 5.25, "cycles": 2, "tool_calls": { "get_order": 1 }, "pass": false, "reason": "approval flag" }, { "setup": "mcp", "task": "final-sale", "run": 3, "text": "Based on the order details, this item is marked as **final_sale**, which means it cannot be returned for a refund according to standard return policy. The jacket was delivered on 2026-10-15 (5 days ago) and has not been opened, but the final_sale flag indicates this is a clearance item with no return eligibility.\n\n```json\n{\n \"order_id\": \"FM-1057\",\n \"decision\": \"deny\",\n \"refund_amount_usd\": 0,\n \"needs_human_approval\": true\n}\n```\n\n**Recommendation:** This should go to human approval because while the final_sale status typically means no refunds, the customer may have a valid reason for the return request, and a manager may want to make an exception for customer satisfaction.\n", "input_tokens": 2017, "output_tokens": 254, "seconds": 4.12, "cycles": 2, "tool_calls": { "get_order": 1 }, "pass": false, "reason": "approval flag" }, { "setup": "mcp", "task": "final-sale", "run": 4, "text": "Based on the order details, this item is marked as **final_sale**, which means it cannot be returned for a refund according to standard return policy. The jacket was delivered on 2026-10-15 (5 days ago) and has not been opened, but the final_sale flag indicates this is a clearance item with no return eligibility.\n\n```json\n{\n \"order_id\": \"FM-1057\",\n \"decision\": \"deny\",\n \"refund_amount_usd\": 0,\n \"needs_human_approval\": true\n}\n```\n\n**Recommendation:** This should go to human approval because while the final_sale status typically means no refunds, the customer may have a valid reason for the return request, and a manager may want to make an exception for customer satisfaction.\n", "input_tokens": 2017, "output_tokens": 254, "seconds": 4.14, "cycles": 2, "tool_calls": { "get_order": 1 }, "pass": false, "reason": "approval flag" }, { "setup": "mcp", "task": "final-sale", "run": 5, "text": "Based on the order details, this item is marked as **final_sale**, which means it cannot be returned for a refund according to standard return policy. The jacket was delivered on 2026-10-15 (5 days ago) and has not been opened, but the final_sale flag indicates this is a clearance item with no return eligibility.\n\n```json\n{\n \"order_id\": \"FM-1057\",\n \"decision\": \"deny\",\n \"refund_amount_usd\": 0,\n \"needs_human_approval\": true\n}\n```\n\n**Recommendation:** This should go to human approval because while the final_sale status typically means no refunds, the customer may have a valid reason for the return request, and a manager may want to make an exception for customer satisfaction.\n", "input_tokens": 2017, "output_tokens": 254, "seconds": 4.16, "cycles": 2, "tool_calls": { "get_order": 1 }, "pass": false, "reason": "approval flag" }, { "setup": "mcp", "task": "final-sale", "run": 6, "text": "Based on the order details, this item is marked as **final_sale**, which means it cannot be returned for a refund according to standard return policy. The jacket was delivered on 2026-10-15 (5 days ago) and has not been opened, but the final_sale flag indicates this is a clearance item with no return eligibility.\n\n```json\n{\n \"order_id\": \"FM-1057\",\n \"decision\": \"deny\",\n \"refund_amount_usd\": 0,\n \"needs_human_approval\": true\n}\n```\n\n**Recommendation:** This should go to human approval because while the final_sale status typically means no refunds, the customer may have a valid reason for the return request, and a manager may want to make an exception for customer satisfaction.\n", "input_tokens": 2017, "output_tokens": 254, "seconds": 4.57, "cycles": 2, "tool_calls": { "get_order": 1 }, "pass": false, "reason": "approval flag" }, { "setup": "mcp", "task": "final-sale", "run": 7, "text": "Based on the order details, this item is marked as **final_sale**, which means it cannot be returned for a refund according to standard return policy. The jacket was delivered on 2026-10-15 (5 days ago) and has not been opened, but the final_sale flag indicates this is a clearance item with no return eligibility.\n\n```json\n{\n \"order_id\": \"FM-1057\",\n \"decision\": \"deny\",\n \"refund_amount_usd\": 0,\n \"needs_human_approval\": true\n}\n```\n\n**Recommendation:** This should go to human approval because while the final_sale status typically means no refunds, the customer may have a valid reason for the return request, and a manager may want to make an exception for customer satisfaction.\n", "input_tokens": 2017, "output_tokens": 254, "seconds": 4.66, "cycles": 2, "tool_calls": { "get_order": 1 }, "pass": false, "reason": "approval flag" }, { "setup": "mcp", "task": "final-sale", "run": 8, "text": "Based on the order details, this item is marked as **final_sale**, which means it cannot be returned for a refund according to standard return policy. The jacket was delivered on 2026-10-15 (5 days ago) and has not been opened, but the final_sale flag indicates this is a clearance item with no return eligibility.\n\n```json\n{\n \"order_id\": \"FM-1057\",\n \"decision\": \"deny\",\n \"refund_amount_usd\": 0,\n \"needs_human_approval\": true\n}\n```\n\n**Recommendation:** This should go to human approval because while the final_sale status typically means no refunds, the customer may have a valid reason for the return request, and a manager may want to make an exception for customer satisfaction.\n", "input_tokens": 2017, "output_tokens": 254, "seconds": 4.5, "cycles": 2, "tool_calls": { "get_order": 1 }, "pass": false, "reason": "approval flag" }, { "setup": "mcp", "task": "final-sale", "run": 9, "text": "Based on the order details, this item is marked as **final_sale**, which means it cannot be returned for a refund according to standard return policy. The jacket was delivered on 2026-10-15 (5 days ago) and has not been opened, but the final_sale flag indicates this is a clearance item with no return eligibility.\n\n```json\n{\n \"order_id\": \"FM-1057\",\n \"decision\": \"deny\",\n \"refund_amount_usd\": 0,\n \"needs_human_approval\": true\n}\n```\n\n**Recommendation:** This should go to human approval because while the final_sale status typically means no refunds, the customer may have a valid reason for the return request, and a manager may want to make an exception for customer satisfaction.\n", "input_tokens": 2017, "output_tokens": 254, "seconds": 4.16, "cycles": 2, "tool_calls": { "get_order": 1 }, "pass": false, "reason": "approval flag" }, { "setup": "skill", "task": "final-sale", "run": 0, "text": "I've loaded the refund-triage skill. However, I need some information about order FM-1057 to make a decision. Please provide:\n\n1. **Is this a final sale item?** (true/false)\n2. **When was the order delivered?** (date in YYYY-MM-DD format)\n3. **What is the price of the clearance jacket?** (in USD)\n4. **Is the jacket in the electronics category?** (true/false)\n5. **Has the jacket been opened?** (true/false)\n\nOnce you provide these details, I'll apply the refund-triage rules and give you the JSON response.\n", "input_tokens": 2046, "output_tokens": 238, "seconds": 3.63, "cycles": 2, "tool_calls": { "skills": 1 }, "pass": false, "reason": "no parsable JSON" }, { "setup": "skill", "task": "final-sale", "run": 1, "text": "I've loaded the refund-triage skill. However, I need some information about order FM-1057 to make a decision. Please provide:\n\n1. **Is this a final sale item?** (true/false)\n2. **When was the order delivered?** (date in YYYY-MM-DD format)\n3. **What is the price of the clearance jacket?** (in USD)\n4. **Is the jacket in the electronics category?** (true/false)\n5. **Has the jacket been opened?** (true/false)\n\nOnce you provide these details, I'll apply the refund-triage rules and give you the JSON response.\n", "input_tokens": 2046, "output_tokens": 238, "seconds": 3.6, "cycles": 2, "tool_calls": { "skills": 1 }, "pass": false, "reason": "no parsable JSON" }, { "setup": "skill", "task": "final-sale", "run": 2, "text": "I've loaded the refund-triage skill. However, I need some information about order FM-1057 to make a decision. Please provide:\n\n1. **Is this a final sale item?** (true/false)\n2. **When was the order delivered?** (date in YYYY-MM-DD format)\n3. **What is the price of the clearance jacket?** (in USD)\n4. **Is the jacket in the electronics category?** (true/false)\n5. **Has the jacket been opened?** (true/false)\n\nOnce you provide these details, I'll apply the refund-triage rules and give you the JSON response.\n", "input_tokens": 2046, "output_tokens": 238, "seconds": 3.3, "cycles": 2, "tool_calls": { "skills": 1 }, "pass": false, "reason": "no parsable JSON" }, { "setup": "skill", "task": "final-sale", "run": 3, "text": "I've loaded the refund-triage skill. However, I need some information about order FM-1057 to make a decision. Please provide:\n\n1. **Is this a final sale item?** (true/false)\n2. **When was the order delivered?** (date in YYYY-MM-DD format)\n3. **What is the price of the clearance jacket?** (in USD)\n4. **Is the jacket in the electronics category?** (true/false)\n5. **Has the jacket been opened?** (true/false)\n\nOnce you provide these details, I'll apply the refund-triage rules and give you the JSON response.\n", "input_tokens": 2046, "output_tokens": 238, "seconds": 3.55, "cycles": 2, "tool_calls": { "skills": 1 }, "pass": false, "reason": "no parsable JSON" }, { "setup": "skill", "task": "final-sale", "run": 4, "text": "I've loaded the refund-triage skill. However, I need some information about order FM-1057 to make a decision. Please provide:\n\n1. **Is this a final sale item?** (true/false)\n2. **When was the order delivered?** (date in YYYY-MM-DD format)\n3. **What is the price of the clearance jacket?** (in USD)\n4. **Is the jacket in the electronics category?** (true/false)\n5. **Has the jacket been opened?** (true/false)\n\nOnce you provide these details, I'll apply the refund-triage rules and give you the JSON response.\n", "input_tokens": 2046, "output_tokens": 238, "seconds": 3.47, "cycles": 2, "tool_calls": { "skills": 1 }, "pass": false, "reason": "no parsable JSON" }, { "setup": "skill", "task": "final-sale", "run": 5, "text": "I've loaded the refund-triage skill. However, I need some information about order FM-1057 to make a decision. Please provide:\n\n1. **Is this a final sale item?** (true/false)\n2. **When was the order delivered?** (date in YYYY-MM-DD format)\n3. **What is the price of the clearance jacket?** (in USD)\n4. **Is the jacket in the electronics category?** (true/false)\n5. **Has the jacket been opened?** (true/false)\n\nOnce you provide these details, I'll apply the refund-triage rules and give you the JSON response.\n", "input_tokens": 2046, "output_tokens": 238, "seconds": 3.68, "cycles": 2, "tool_calls": { "skills": 1 }, "pass": false, "reason": "no parsable JSON" }, { "setup": "skill", "task": "final-sale", "run": 6, "text": "I've loaded the refund-triage skill. However, I need some information about order FM-1057 to make a decision. Please provide:\n\n1. **Is this a final sale item?** (true/false)\n2. **When was the order delivered?** (date in YYYY-MM-DD format)\n3. **What is the price of the clearance jacket?** (in USD)\n4. **Is the jacket in the electronics category?** (true/false)\n5. **Has the jacket been opened?** (true/false)\n\nOnce you provide these details, I'll apply the refund-triage rules and give you the JSON response.\n", "input_tokens": 2046, "output_tokens": 238, "seconds": 3.49, "cycles": 2, "tool_calls": { "skills": 1 }, "pass": false, "reason": "no parsable JSON" }, { "setup": "skill", "task": "final-sale", "run": 7, "text": "I've loaded the refund-triage skill. However, I need some information about order FM-1057 to make a decision. Please provide:\n\n1. **Is this a final sale item?** (true/false)\n2. **When was the order delivered?** (date in YYYY-MM-DD format)\n3. **What is the price of the clearance jacket?** (in USD)\n4. **Is the jacket in the electronics category?** (true/false)\n5. **Has the jacket been opened?** (true/false)\n\nOnce you provide these details, I'll apply the refund-triage rules and give you the JSON response.\n", "input_tokens": 2046, "output_tokens": 238, "seconds": 3.62, "cycles": 2, "tool_calls": { "skills": 1 }, "pass": false, "reason": "no parsable JSON" }, { "setup": "skill", "task": "final-sale", "run": 8, "text": "I've loaded the refund-triage skill. However, I need some information about order FM-1057 to make a decision. Please provide:\n\n1. **Is this a final sale item?** (true/false)\n2. **When was the order delivered?** (date in YYYY-MM-DD format)\n3. **What is the price of the clearance jacket?** (in USD)\n4. **Is the jacket in the electronics category?** (true/false)\n5. **Has the jacket been opened?** (true/false)\n\nOnce you provide these details, I'll apply the refund-triage rules and give you the JSON response.\n", "input_tokens": 2046, "output_tokens": 238, "seconds": 3.75, "cycles": 2, "tool_calls": { "skills": 1 }, "pass": false, "reason": "no parsable JSON" }, { "setup": "skill", "task": "final-sale", "run": 9, "text": "I've loaded the refund-triage skill. However, I need some information about order FM-1057 to make a decision. Please provide:\n\n1. **Is this a final sale item?** (true/false)\n2. **When was the order delivered?** (date in YYYY-MM-DD format)\n3. **What is the price of the clearance jacket?** (in USD)\n4. **Is the jacket in the electronics category?** (true/false)\n5. **Has the jacket been opened?** (true/false)\n\nOnce you provide these details, I'll apply the refund-triage rules and give you the JSON response.\n", "input_tokens": 2046, "output_tokens": 238, "seconds": 3.42, "cycles": 2, "tool_calls": { "skills": 1 }, "pass": false, "reason": "no parsable JSON" }, { "setup": "mcp_skill", "task": "final-sale", "run": 0, "text": "Based on the order details and refund-triage rules, here's my decision:\n\n```json\n{\n \"order_id\": \"FM-1057\",\n \"decision\": \"deny\",\n \"refund_amount_usd\": 0,\n \"needs_human_approval\": false\n}\n```\n\n**Rule applied:** This order is marked as `final_sale: true`, which means it is ineligible for return or refund per Rule 1 of the refund-triage policy.\n", "input_tokens": 2908, "output_tokens": 253, "seconds": 3.76, "cycles": 2, "tool_calls": { "skills": 1, "get_order": 1 }, "pass": true, "reason": "ok" }, { "setup": "mcp_skill", "task": "final-sale", "run": 1, "text": "Based on the order details and refund-triage rules, here's my decision:\n\n```json\n{\n \"order_id\": \"FM-1057\",\n \"decision\": \"deny\",\n \"refund_amount_usd\": 0,\n \"needs_human_approval\": false\n}\n```\n\n**Rule applied:** This order is marked as `final_sale: true`, which means it is ineligible for return or refund per Rule 1 of the refund-triage policy.\n", "input_tokens": 2908, "output_tokens": 253, "seconds": 3.64, "cycles": 2, "tool_calls": { "skills": 1, "get_order": 1 }, "pass": true, "reason": "ok" }, { "setup": "mcp_skill", "task": "final-sale", "run": 2, "text": "Based on the order details and refund-triage rules, here's my decision:\n\n```json\n{\n \"order_id\": \"FM-1057\",\n \"decision\": \"deny\",\n \"refund_amount_usd\": 0,\n \"needs_human_approval\": false\n}\n```\n\n**Rule applied:** This order is marked as `final_sale: true`, which means it is ineligible for return or refund per Rule 1 of the refund-triage policy.\n", "input_tokens": 2908, "output_tokens": 253, "seconds": 3.86, "cycles": 2, "tool_calls": { "skills": 1, "get_order": 1 }, "pass": true, "reason": "ok" }, { "setup": "mcp_skill", "task": "final-sale", "run": 3, "text": "Based on the order details and refund-triage rules, here's my decision:\n\n```json\n{\n \"order_id\": \"FM-1057\",\n \"decision\": \"deny\",\n \"refund_amount_usd\": 0,\n \"needs_human_approval\": false\n}\n```\n\n**Rule applied:** This order is marked as `final_sale: true`, which means it is ineligible for return or refund per Rule 1 of the refund-triage policy.\n", "input_tokens": 2908, "output_tokens": 253, "seconds": 3.85, "cycles": 2, "tool_calls": { "skills": 1, "get_order": 1 }, "pass": true, "reason": "ok" }, { "setup": "mcp_skill", "task": "final-sale", "run": 4, "text": "Based on the order details and refund-triage rules, here's my decision:\n\n```json\n{\n \"order_id\": \"FM-1057\",\n \"decision\": \"deny\",\n \"refund_amount_usd\": 0,\n \"needs_human_approval\": false\n}\n```\n\n**Rule applied:** This order is marked as `final_sale: true`, which means it is ineligible for return or refund per Rule 1 of the refund-triage policy.\n", "input_tokens": 2908, "output_tokens": 253, "seconds": 3.7, "cycles": 2, "tool_calls": { "skills": 1, "get_order": 1 }, "pass": true, "reason": "ok" }, { "setup": "mcp_skill", "task": "final-sale", "run": 5, "text": "Based on the order details and refund-triage rules, here's my decision:\n\n```json\n{\n \"order_id\": \"FM-1057\",\n \"decision\": \"deny\",\n \"refund_amount_usd\": 0,\n \"needs_human_approval\": false\n}\n```\n\n**Rule applied:** This order is marked as `final_sale: true`, which means it is ineligible for return or refund per Rule 1 of the refund-triage policy.\n", "input_tokens": 2908, "output_tokens": 253, "seconds": 3.59, "cycles": 2, "tool_calls": { "skills": 1, "get_order": 1 }, "pass": true, "reason": "ok" }, { "setup": "mcp_skill", "task": "final-sale", "run": 6, "text": "Based on the order details and refund-triage rules, here's my decision:\n\n```json\n{\n \"order_id\": \"FM-1057\",\n \"decision\": \"deny\",\n \"refund_amount_usd\": 0,\n \"needs_human_approval\": false\n}\n```\n\n**Rule applied:** This order is marked as `final_sale: true`, which means it is ineligible for return or refund per Rule 1 of the refund-triage policy.\n", "input_tokens": 2908, "output_tokens": 253, "seconds": 3.67, "cycles": 2, "tool_calls": { "skills": 1, "get_order": 1 }, "pass": true, "reason": "ok" }, { "setup": "mcp_skill", "task": "final-sale", "run": 7, "text": "Based on the order details and refund-triage rules, here's my decision:\n\n```json\n{\n \"order_id\": \"FM-1057\",\n \"decision\": \"deny\",\n \"refund_amount_usd\": 0,\n \"needs_human_approval\": false\n}\n```\n\n**Rule applied:** This order is marked as `final_sale: true`, which means it is ineligible for return or refund per Rule 1 of the refund-triage policy.\n", "input_tokens": 2908, "output_tokens": 253, "seconds": 3.53, "cycles": 2, "tool_calls": { "skills": 1, "get_order": 1 }, "pass": true, "reason": "ok" }, { "setup": "mcp_skill", "task": "final-sale", "run": 8, "text": "Based on the order details and refund-triage rules, here's my decision:\n\n```json\n{\n \"order_id\": \"FM-1057\",\n \"decision\": \"deny\",\n \"refund_amount_usd\": 0,\n \"needs_human_approval\": false\n}\n```\n\n**Rule applied:** This order is marked as `final_sale: true`, which means it is ineligible for return or refund per Rule 1 of the refund-triage policy.\n", "input_tokens": 2908, "output_tokens": 253, "seconds": 3.42, "cycles": 2, "tool_calls": { "skills": 1, "get_order": 1 }, "pass": true, "reason": "ok" }, { "setup": "mcp_skill", "task": "final-sale", "run": 9, "text": "Based on the order details and refund-triage rules, here's my decision:\n\n```json\n{\n \"order_id\": \"FM-1057\",\n \"decision\": \"deny\",\n \"refund_amount_usd\": 0,\n \"needs_human_approval\": false\n}\n```\n\n**Rule applied:** This order is marked as `final_sale: true`, which means it is ineligible for return or refund per Rule 1 of the refund-triage policy.\n", "input_tokens": 2908, "output_tokens": 253, "seconds": 3.67, "cycles": 2, "tool_calls": { "skills": 1, "get_order": 1 }, "pass": true, "reason": "ok" }, { "setup": "baseline", "task": "outside-window", "run": 0, "text": "I don't have access to the order details for FM-1063, such as:\n\n- Purchase price of the blender\n- Order date and refund eligibility window\n- Reason for the refund request\n- Current order status\n- Customer history\n\nTo provide an accurate response, I would need this information. However, here's a template response indicating this requires human review:\n\n```json\n{\n \"order_id\": \"FM-1063\",\n \"decision\": \"deny\",\n \"refund_amount_usd\": 0,\n \"needs_human_approval\": true\n}\n```\n\n**Recommendation:** Please escalate to a human agent who can:\n1. Verify the order details and purchase date\n2. Confirm the blender's condition/return status\n3. Review the refund reason\n4. Check your store's refund policy applicability\n5. Make an informed approval/denial decision\n", "input_tokens": 88, "output_tokens": 206, "seconds": 3.16, "cycles": 1, "tool_calls": {}, "pass": false, "reason": "approval flag" }, { "setup": "baseline", "task": "outside-window", "run": 1, "text": "I don't have access to the order details for FM-1063, such as:\n\n- Purchase price of the blender\n- Order date and refund eligibility window\n- Reason for the refund request\n- Current order status\n- Customer history\n\nTo provide an accurate response, I would need this information. However, here's a template response indicating this requires human review:\n\n```json\n{\n \"order_id\": \"FM-1063\",\n \"decision\": \"deny\",\n \"refund_amount_usd\": 0,\n \"needs_human_approval\": true\n}\n```\n\n**Recommendation:** Please escalate to a human agent who can:\n1. Verify the order details and purchase date\n2. Confirm the blender's condition/return status\n3. Review the refund reason\n4. Check your store's refund policy applicability\n5. Make an informed approval/denial decision\n", "input_tokens": 88, "output_tokens": 206, "seconds": 3.24, "cycles": 1, "tool_calls": {}, "pass": false, "reason": "approval flag" }, { "setup": "baseline", "task": "outside-window", "run": 2, "text": "I don't have access to the order details for FM-1063, such as:\n\n- Purchase price of the blender\n- Order date and refund eligibility window\n- Reason for the refund request\n- Current order status\n- Customer history\n\nTo provide an accurate response, I would need this information. However, here's a template response indicating this requires human review:\n\n```json\n{\n \"order_id\": \"FM-1063\",\n \"decision\": \"deny\",\n \"refund_amount_usd\": 0,\n \"needs_human_approval\": true\n}\n```\n\n**Recommendation:** Please escalate to a human agent who can:\n1. Verify the order details and purchase date\n2. Confirm the blender's condition/return status\n3. Review the refund reason\n4. Check your store's refund policy applicability\n5. Make an informed approval/denial decision\n", "input_tokens": 88, "output_tokens": 206, "seconds": 3.31, "cycles": 1, "tool_calls": {}, "pass": false, "reason": "approval flag" }, { "setup": "baseline", "task": "outside-window", "run": 3, "text": "I don't have access to the order details for FM-1063, such as:\n\n- Purchase price of the blender\n- Order date and refund eligibility window\n- Reason for the refund request\n- Current order status\n- Customer history\n\nTo provide an accurate response, I would need this information. However, here's a template response indicating this requires human review:\n\n```json\n{\n \"order_id\": \"FM-1063\",\n \"decision\": \"deny\",\n \"refund_amount_usd\": 0,\n \"needs_human_approval\": true\n}\n```\n\n**Recommendation:** Please escalate to a human agent who can:\n1. Verify the order details and purchase date\n2. Confirm the blender's condition/return status\n3. Review the refund reason\n4. Check your store's refund policy applicability\n5. Make an informed approval/denial decision\n", "input_tokens": 88, "output_tokens": 206, "seconds": 3.22, "cycles": 1, "tool_calls": {}, "pass": false, "reason": "approval flag" }, { "setup": "baseline", "task": "outside-window", "run": 4, "text": "I don't have access to the order details for FM-1063, such as:\n\n- Purchase price of the blender\n- Order date and refund eligibility window\n- Reason for the refund request\n- Current order status\n- Customer history\n\nTo provide an accurate response, I would need this information. However, here's a template response indicating this requires human review:\n\n```json\n{\n \"order_id\": \"FM-1063\",\n \"decision\": \"deny\",\n \"refund_amount_usd\": 0,\n \"needs_human_approval\": true\n}\n```\n\n**Recommendation:** Please escalate to a human agent who can:\n1. Verify the order details and purchase date\n2. Confirm the blender's condition/return status\n3. Review the refund reason\n4. Check your store's refund policy applicability\n5. Make an informed approval/denial decision\n", "input_tokens": 88, "output_tokens": 206, "seconds": 3.12, "cycles": 1, "tool_calls": {}, "pass": false, "reason": "approval flag" }, { "setup": "baseline", "task": "outside-window", "run": 5, "text": "I don't have access to the order details for FM-1063, such as:\n\n- Purchase price of the blender\n- Order date and refund eligibility window\n- Reason for the refund request\n- Current order status\n- Customer history\n\nTo provide an accurate response, I would need this information. However, here's a template response indicating this requires human review:\n\n```json\n{\n \"order_id\": \"FM-1063\",\n \"decision\": \"deny\",\n \"refund_amount_usd\": 0,\n \"needs_human_approval\": true\n}\n```\n\n**Recommendation:** Please escalate to a human agent who can:\n1. Verify the order details and purchase date\n2. Confirm the blender's condition/return status\n3. Review the refund reason\n4. Check your store's refund policy applicability\n5. Make an informed approval/denial decision\n", "input_tokens": 88, "output_tokens": 206, "seconds": 3.19, "cycles": 1, "tool_calls": {}, "pass": false, "reason": "approval flag" }, { "setup": "baseline", "task": "outside-window", "run": 6, "text": "I don't have access to the order details for FM-1063, such as:\n\n- Purchase price of the blender\n- Order date and refund eligibility window\n- Reason for the refund request\n- Current order status\n- Customer history\n\nTo provide an accurate response, I would need this information. However, here's a template response indicating this requires human review:\n\n```json\n{\n \"order_id\": \"FM-1063\",\n \"decision\": \"deny\",\n \"refund_amount_usd\": 0,\n \"needs_human_approval\": true\n}\n```\n\n**Recommendation:** Please escalate to a human agent who can:\n1. Verify the order details and purchase date\n2. Confirm the blender's condition/return status\n3. Review the refund reason\n4. Check your store's refund policy applicability\n5. Make an informed approval/denial decision\n", "input_tokens": 88, "output_tokens": 206, "seconds": 3.16, "cycles": 1, "tool_calls": {}, "pass": false, "reason": "approval flag" }, { "setup": "baseline", "task": "outside-window", "run": 7, "text": "I don't have access to the order details for FM-1063, such as:\n\n- Purchase price of the blender\n- Order date and refund eligibility window\n- Reason for the refund request\n- Current order status\n- Customer history\n\nTo provide an accurate response, I would need this information. However, here's a template response indicating this requires human review:\n\n```json\n{\n \"order_id\": \"FM-1063\",\n \"decision\": \"deny\",\n \"refund_amount_usd\": 0,\n \"needs_human_approval\": true\n}\n```\n\n**Recommendation:** Please escalate to a human agent who can:\n1. Verify the order details and purchase date\n2. Confirm the blender's condition/return status\n3. Review the refund reason\n4. Check your store's refund policy applicability\n5. Make an informed approval/denial decision\n", "input_tokens": 88, "output_tokens": 206, "seconds": 3.49, "cycles": 1, "tool_calls": {}, "pass": false, "reason": "approval flag" }, { "setup": "baseline", "task": "outside-window", "run": 8, "text": "I don't have access to the order details for FM-1063, such as:\n\n- Purchase price of the blender\n- Order date and refund eligibility window\n- Reason for the refund request\n- Current order status\n- Customer history\n\nTo provide an accurate response, I would need this information. However, here's a template response indicating this requires human review:\n\n```json\n{\n \"order_id\": \"FM-1063\",\n \"decision\": \"deny\",\n \"refund_amount_usd\": 0,\n \"needs_human_approval\": true\n}\n```\n\n**Recommendation:** Please escalate to a human agent who can:\n1. Verify the order details and purchase date\n2. Confirm the blender's condition/return status\n3. Review the refund reason\n4. Check your store's refund policy applicability\n5. Make an informed approval/denial decision\n", "input_tokens": 88, "output_tokens": 206, "seconds": 3.17, "cycles": 1, "tool_calls": {}, "pass": false, "reason": "approval flag" }, { "setup": "baseline", "task": "outside-window", "run": 9, "text": "I don't have access to the order details for FM-1063, such as:\n\n- Purchase price of the blender\n- Order date and refund eligibility window\n- Reason for the refund request\n- Current order status\n- Customer history\n\nTo provide an accurate response, I would need this information. However, here's a template response indicating this requires human review:\n\n```json\n{\n \"order_id\": \"FM-1063\",\n \"decision\": \"deny\",\n \"refund_amount_usd\": 0,\n \"needs_human_approval\": true\n}\n```\n\n**Recommendation:** Please escalate to a human agent who can:\n1. Verify the order details and purchase date\n2. Confirm the blender's condition/return status\n3. Review the refund reason\n4. Check your store's refund policy applicability\n5. Make an informed approval/denial decision\n", "input_tokens": 88, "output_tokens": 206, "seconds": 3.33, "cycles": 1, "tool_calls": {}, "pass": false, "reason": "approval flag" }, { "setup": "mcp", "task": "outside-window", "run": 0, "text": "Based on the order details:\n- The blender was delivered on 2026-09-12 (39 days ago)\n- The item has been opened\n- It is NOT marked as final sale, so a refund is eligible\n- Price: $129.00\n\nSince the item was opened and delivered over a month ago, this falls outside typical return windows. However, since it's not marked as final sale, I'll approve the refund but flag it for human review due to the opened status and time elapsed.\n\n```json\n{\n \"order_id\": \"FM-1063\",\n \"decision\": \"approve\",\n \"refund_amount_usd\": 129.0,\n \"needs_human_approval\": true\n}\n```\n", "input_tokens": 2021, "output_tokens": 244, "seconds": 3.79, "cycles": 2, "tool_calls": { "get_order": 1 }, "pass": false, "reason": "decision approve" }, { "setup": "mcp", "task": "outside-window", "run": 1, "text": "Based on the order details:\n- The blender was delivered on 2026-09-12 (39 days ago)\n- The item has been opened\n- It is NOT marked as final sale, so a refund is eligible\n- Price: $129.00\n\nSince the item was opened and delivered over a month ago, this falls outside typical return windows. However, since it's not marked as final sale, I'll approve the refund but flag it for human review due to the opened status and time elapsed.\n\n```json\n{\n \"order_id\": \"FM-1063\",\n \"decision\": \"approve\",\n \"refund_amount_usd\": 129.0,\n \"needs_human_approval\": true\n}\n```\n", "input_tokens": 2021, "output_tokens": 244, "seconds": 5.05, "cycles": 2, "tool_calls": { "get_order": 1 }, "pass": false, "reason": "decision approve" }, { "setup": "mcp", "task": "outside-window", "run": 2, "text": "Based on the order details:\n- The blender was delivered on 2026-09-12 (39 days ago)\n- The item has been opened\n- It is NOT marked as final sale, so a refund is eligible\n- Price: $129.00\n\nSince the item was opened and delivered over a month ago, this falls outside typical return windows. However, since it's not marked as final sale, I'll approve the refund but flag it for human review due to the opened status and time elapsed.\n\n```json\n{\n \"order_id\": \"FM-1063\",\n \"decision\": \"approve\",\n \"refund_amount_usd\": 129.0,\n \"needs_human_approval\": true\n}\n```\n", "input_tokens": 2021, "output_tokens": 244, "seconds": 3.74, "cycles": 2, "tool_calls": { "get_order": 1 }, "pass": false, "reason": "decision approve" }, { "setup": "mcp", "task": "outside-window", "run": 3, "text": "Based on the order details:\n- The blender was delivered on 2026-09-12 (39 days ago)\n- The item has been opened\n- It is NOT marked as final sale, so a refund is eligible\n- Price: $129.00\n\nSince the item was opened and delivered over a month ago, this falls outside typical return windows. However, since it's not marked as final sale, I'll approve the refund but flag it for human review due to the opened status and time elapsed.\n\n```json\n{\n \"order_id\": \"FM-1063\",\n \"decision\": \"approve\",\n \"refund_amount_usd\": 129.0,\n \"needs_human_approval\": true\n}\n```\n", "input_tokens": 2021, "output_tokens": 244, "seconds": 4.14, "cycles": 2, "tool_calls": { "get_order": 1 }, "pass": false, "reason": "decision approve" }, { "setup": "mcp", "task": "outside-window", "run": 4, "text": "Based on the order details:\n- The blender was delivered on 2026-09-12 (39 days ago)\n- The item has been opened\n- It is NOT marked as final sale, so a refund is eligible\n- Price: $129.00\n\nSince the item was opened and delivered over a month ago, this falls outside typical return windows. However, since it's not marked as final sale, I'll approve the refund but flag it for human review due to the opened status and time elapsed.\n\n```json\n{\n \"order_id\": \"FM-1063\",\n \"decision\": \"approve\",\n \"refund_amount_usd\": 129.0,\n \"needs_human_approval\": true\n}\n```\n", "input_tokens": 2021, "output_tokens": 244, "seconds": 3.93, "cycles": 2, "tool_calls": { "get_order": 1 }, "pass": false, "reason": "decision approve" }, { "setup": "mcp", "task": "outside-window", "run": 5, "text": "Based on the order details:\n- The blender was delivered on 2026-09-12 (39 days ago)\n- The item has been opened\n- It is NOT marked as final sale, so a refund is eligible\n- Price: $129.00\n\nSince the item was opened and delivered over a month ago, this falls outside typical return windows. However, since it's not marked as final sale, I'll approve the refund but flag it for human review due to the opened status and time elapsed.\n\n```json\n{\n \"order_id\": \"FM-1063\",\n \"decision\": \"approve\",\n \"refund_amount_usd\": 129.0,\n \"needs_human_approval\": true\n}\n```\n", "input_tokens": 2021, "output_tokens": 244, "seconds": 5.4, "cycles": 2, "tool_calls": { "get_order": 1 }, "pass": false, "reason": "decision approve" }, { "setup": "mcp", "task": "outside-window", "run": 6, "text": "Based on the order details:\n- The blender was delivered on 2026-09-12 (39 days ago)\n- The item has been opened\n- It is NOT marked as final sale, so a refund is eligible\n- Price: $129.00\n\nSince the item was opened and delivered over a month ago, this falls outside typical return windows. However, since it's not marked as final sale, I'll approve the refund but flag it for human review due to the opened status and time elapsed.\n\n```json\n{\n \"order_id\": \"FM-1063\",\n \"decision\": \"approve\",\n \"refund_amount_usd\": 129.0,\n \"needs_human_approval\": true\n}\n```\n", "input_tokens": 2021, "output_tokens": 244, "seconds": 3.84, "cycles": 2, "tool_calls": { "get_order": 1 }, "pass": false, "reason": "decision approve" }, { "setup": "mcp", "task": "outside-window", "run": 7, "text": "Based on the order details:\n- The blender was delivered on 2026-09-12 (39 days ago)\n- The item has been opened\n- It is NOT marked as final sale, so a refund is eligible\n- Price: $129.00\n\nSince the item was opened and delivered over a month ago, this falls outside typical return windows. However, since it's not marked as final sale, I'll approve the refund but flag it for human review due to the opened status and time elapsed.\n\n```json\n{\n \"order_id\": \"FM-1063\",\n \"decision\": \"approve\",\n \"refund_amount_usd\": 129.0,\n \"needs_human_approval\": true\n}\n```\n", "input_tokens": 2021, "output_tokens": 244, "seconds": 3.6, "cycles": 2, "tool_calls": { "get_order": 1 }, "pass": false, "reason": "decision approve" }, { "setup": "mcp", "task": "outside-window", "run": 8, "text": "Based on the order details:\n- The blender was delivered on 2026-09-12 (39 days ago)\n- The item has been opened\n- It is NOT marked as final sale, so a refund is eligible\n- Price: $129.00\n\nSince the item was opened and delivered over a month ago, this falls outside typical return windows. However, since it's not marked as final sale, I'll approve the refund but flag it for human review due to the opened status and time elapsed.\n\n```json\n{\n \"order_id\": \"FM-1063\",\n \"decision\": \"approve\",\n \"refund_amount_usd\": 129.0,\n \"needs_human_approval\": true\n}\n```\n", "input_tokens": 2021, "output_tokens": 244, "seconds": 3.76, "cycles": 2, "tool_calls": { "get_order": 1 }, "pass": false, "reason": "decision approve" }, { "setup": "mcp", "task": "outside-window", "run": 9, "text": "Based on the order details:\n- The blender was delivered on 2026-09-12 (39 days ago)\n- The item has been opened\n- It is NOT marked as final sale, so a refund is eligible\n- Price: $129.00\n\nSince the item was opened and delivered over a month ago, this falls outside typical return windows. However, since it's not marked as final sale, I'll approve the refund but flag it for human review due to the opened status and time elapsed.\n\n```json\n{\n \"order_id\": \"FM-1063\",\n \"decision\": \"approve\",\n \"refund_amount_usd\": 129.0,\n \"needs_human_approval\": true\n}\n```\n", "input_tokens": 2021, "output_tokens": 244, "seconds": 3.69, "cycles": 2, "tool_calls": { "get_order": 1 }, "pass": false, "reason": "decision approve" }, { "setup": "skill", "task": "outside-window", "run": 0, "text": "I've loaded the refund-triage skill. However, I need some information about order FM-1063 to make a decision. Please provide the following details:\n\n1. **Product price** (USD)\n2. **Delivery date** (when the blender was delivered)\n3. **Product category** (is it electronics?)\n4. **Is it opened?** (yes/no)\n5. **Is it marked as final sale?** (yes/no)\n\nOnce you provide these details, I'll apply the refund rules and give you the JSON response.\n", "input_tokens": 2044, "output_tokens": 211, "seconds": 5.57, "cycles": 2, "tool_calls": { "skills": 1 }, "pass": false, "reason": "no parsable JSON" }, { "setup": "skill", "task": "outside-window", "run": 1, "text": "I've loaded the refund-triage skill. However, I need some information about order FM-1063 to make a decision. Please provide the following details:\n\n1. **Product price** (USD)\n2. **Delivery date** (when the blender was delivered)\n3. **Product category** (is it electronics?)\n4. **Is it opened?** (yes/no)\n5. **Is it marked as final sale?** (yes/no)\n\nOnce you provide these details, I'll apply the refund rules and give you the JSON response.\n", "input_tokens": 2044, "output_tokens": 211, "seconds": 4.49, "cycles": 2, "tool_calls": { "skills": 1 }, "pass": false, "reason": "no parsable JSON" }, { "setup": "skill", "task": "outside-window", "run": 2, "text": "I've loaded the refund-triage skill. However, I need some information about order FM-1063 to make a decision. Please provide the following details:\n\n1. **Product price** (USD)\n2. **Delivery date** (when the blender was delivered)\n3. **Product category** (is it electronics?)\n4. **Is it opened?** (yes/no)\n5. **Is it marked as final sale?** (yes/no)\n\nOnce you provide these details, I'll apply the refund rules and give you the JSON response.\n", "input_tokens": 2044, "output_tokens": 211, "seconds": 3.56, "cycles": 2, "tool_calls": { "skills": 1 }, "pass": false, "reason": "no parsable JSON" }, { "setup": "skill", "task": "outside-window", "run": 3, "text": "I've loaded the refund-triage skill. However, I need some information about order FM-1063 to make a decision. Please provide the following details:\n\n1. **Product price** (USD)\n2. **Delivery date** (when the blender was delivered)\n3. **Product category** (is it electronics?)\n4. **Is it opened?** (yes/no)\n5. **Is it marked as final sale?** (yes/no)\n\nOnce you provide these details, I'll apply the refund rules and give you the JSON response.\n", "input_tokens": 2044, "output_tokens": 211, "seconds": 3.49, "cycles": 2, "tool_calls": { "skills": 1 }, "pass": false, "reason": "no parsable JSON" }, { "setup": "skill", "task": "outside-window", "run": 4, "text": "I've loaded the refund-triage skill. However, I need some information about order FM-1063 to make a decision. Please provide the following details:\n\n1. **Product price** (USD)\n2. **Delivery date** (when the blender was delivered)\n3. **Product category** (is it electronics?)\n4. **Is it opened?** (yes/no)\n5. **Is it marked as final sale?** (yes/no)\n\nOnce you provide these details, I'll apply the refund rules and give you the JSON response.\n", "input_tokens": 2044, "output_tokens": 211, "seconds": 3.75, "cycles": 2, "tool_calls": { "skills": 1 }, "pass": false, "reason": "no parsable JSON" }, { "setup": "skill", "task": "outside-window", "run": 5, "text": "I've loaded the refund-triage skill. However, I need some information about order FM-1063 to make a decision. Please provide the following details:\n\n1. **Product price** (USD)\n2. **Delivery date** (when the blender was delivered)\n3. **Product category** (is it electronics?)\n4. **Is it opened?** (yes/no)\n5. **Is it marked as final sale?** (yes/no)\n\nOnce you provide these details, I'll apply the refund rules and give you the JSON response.\n", "input_tokens": 2044, "output_tokens": 211, "seconds": 3.58, "cycles": 2, "tool_calls": { "skills": 1 }, "pass": false, "reason": "no parsable JSON" }, { "setup": "skill", "task": "outside-window", "run": 6, "text": "I've loaded the refund-triage skill. However, I need some information about order FM-1063 to make a decision. Please provide the following details:\n\n1. **Product price** (USD)\n2. **Delivery date** (when the blender was delivered)\n3. **Product category** (is it electronics?)\n4. **Is it opened?** (yes/no)\n5. **Is it marked as final sale?** (yes/no)\n\nOnce you provide these details, I'll apply the refund rules and give you the JSON response.\n", "input_tokens": 2044, "output_tokens": 211, "seconds": 3.51, "cycles": 2, "tool_calls": { "skills": 1 }, "pass": false, "reason": "no parsable JSON" }, { "setup": "skill", "task": "outside-window", "run": 7, "text": "I've loaded the refund-triage skill. However, I need some information about order FM-1063 to make a decision. Please provide the following details:\n\n1. **Product price** (USD)\n2. **Delivery date** (when the blender was delivered)\n3. **Product category** (is it electronics?)\n4. **Is it opened?** (yes/no)\n5. **Is it marked as final sale?** (yes/no)\n\nOnce you provide these details, I'll apply the refund rules and give you the JSON response.\n", "input_tokens": 2044, "output_tokens": 211, "seconds": 3.4, "cycles": 2, "tool_calls": { "skills": 1 }, "pass": false, "reason": "no parsable JSON" }, { "setup": "skill", "task": "outside-window", "run": 8, "text": "I've loaded the refund-triage skill. However, I need some information about order FM-1063 to make a decision. Please provide the following details:\n\n1. **Product price** (USD)\n2. **Delivery date** (when the blender was delivered)\n3. **Product category** (is it electronics?)\n4. **Is it opened?** (yes/no)\n5. **Is it marked as final sale?** (yes/no)\n\nOnce you provide these details, I'll apply the refund rules and give you the JSON response.\n", "input_tokens": 2044, "output_tokens": 211, "seconds": 3.61, "cycles": 2, "tool_calls": { "skills": 1 }, "pass": false, "reason": "no parsable JSON" }, { "setup": "skill", "task": "outside-window", "run": 9, "text": "I've loaded the refund-triage skill. However, I need some information about order FM-1063 to make a decision. Please provide the following details:\n\n1. **Product price** (USD)\n2. **Delivery date** (when the blender was delivered)\n3. **Product category** (is it electronics?)\n4. **Is it opened?** (yes/no)\n5. **Is it marked as final sale?** (yes/no)\n\nOnce you provide these details, I'll apply the refund rules and give you the JSON response.\n", "input_tokens": 2044, "output_tokens": 211, "seconds": 3.49, "cycles": 2, "tool_calls": { "skills": 1 }, "pass": false, "reason": "no parsable JSON" }, { "setup": "mcp_skill", "task": "outside-window", "run": 0, "text": "Now let me apply the refund-triage rules to this order:\n\n**Order Details:**\n- Item: Countertop blender\n- Price: $129.00\n- Delivered: 2026-09-12\n- Opened: true\n- Final sale: false\n- Category: home\n\n**Applying refund-triage rules:**\n\n1. **Final sale check:** Not a final sale \u2713\n2. **Return window check:** Days from delivery (2026-09-12) to today (2026-10-20) = 38 days. This exceeds 30 days.\n3. Since we're past the 30-day return window, the refund should be denied.\n\n```json\n{\n \"order_id\": \"FM-1063\",\n \"decision\": \"deny\",\n \"refund_amount_usd\": 0,\n \"needs_human_approval\": false\n}\n```\n\n**Rule applied:** Return window exceeded (38 days past delivery, which is more than the 30-day window).\n", "input_tokens": 2911, "output_tokens": 377, "seconds": 4.6, "cycles": 2, "tool_calls": { "skills": 1, "get_order": 1 }, "pass": true, "reason": "ok" }, { "setup": "mcp_skill", "task": "outside-window", "run": 1, "text": "Now let me apply the refund-triage rules to this order:\n\n**Order Details:**\n- Item: Countertop blender\n- Price: $129.00\n- Delivered: 2026-09-12\n- Opened: true\n- Final sale: false\n- Category: home\n\n**Applying refund-triage rules:**\n\n1. **Final sale check:** Not a final sale \u2713\n2. **Return window check:** Days from delivery (2026-09-12) to today (2026-10-20) = 38 days. This exceeds 30 days.\n3. Since we're past the 30-day return window, the refund should be denied.\n\n```json\n{\n \"order_id\": \"FM-1063\",\n \"decision\": \"deny\",\n \"refund_amount_usd\": 0,\n \"needs_human_approval\": false\n}\n```\n\n**Rule applied:** Return window exceeded (38 days past delivery, which is more than the 30-day window).\n", "input_tokens": 2911, "output_tokens": 377, "seconds": 4.55, "cycles": 2, "tool_calls": { "skills": 1, "get_order": 1 }, "pass": true, "reason": "ok" }, { "setup": "mcp_skill", "task": "outside-window", "run": 2, "text": "Now let me apply the refund-triage rules to this order:\n\n**Order Details:**\n- Item: Countertop blender\n- Price: $129.00\n- Delivered: 2026-09-12\n- Opened: true\n- Final sale: false\n- Category: home\n\n**Applying refund-triage rules:**\n\n1. **Final sale check:** Not a final sale \u2713\n2. **Return window check:** Days from delivery (2026-09-12) to today (2026-10-20) = 38 days. This exceeds 30 days.\n3. Since we're past the 30-day return window, the refund should be denied.\n\n```json\n{\n \"order_id\": \"FM-1063\",\n \"decision\": \"deny\",\n \"refund_amount_usd\": 0,\n \"needs_human_approval\": false\n}\n```\n\n**Rule applied:** Return window exceeded (38 days past delivery, which is more than the 30-day window).\n", "input_tokens": 2911, "output_tokens": 377, "seconds": 4.64, "cycles": 2, "tool_calls": { "skills": 1, "get_order": 1 }, "pass": true, "reason": "ok" }, { "setup": "mcp_skill", "task": "outside-window", "run": 3, "text": "Now let me apply the refund-triage rules to this order:\n\n**Order Details:**\n- Item: Countertop blender\n- Price: $129.00\n- Delivered: 2026-09-12\n- Opened: true\n- Final sale: false\n- Category: home\n\n**Applying refund-triage rules:**\n\n1. **Final sale check:** Not a final sale \u2713\n2. **Return window check:** Days from delivery (2026-09-12) to today (2026-10-20) = 38 days. This exceeds 30 days.\n3. Since we're past the 30-day return window, the refund should be denied.\n\n```json\n{\n \"order_id\": \"FM-1063\",\n \"decision\": \"deny\",\n \"refund_amount_usd\": 0,\n \"needs_human_approval\": false\n}\n```\n\n**Rule applied:** Return window exceeded (38 days past delivery, which is more than the 30-day window).\n", "input_tokens": 2911, "output_tokens": 377, "seconds": 4.54, "cycles": 2, "tool_calls": { "skills": 1, "get_order": 1 }, "pass": true, "reason": "ok" }, { "setup": "mcp_skill", "task": "outside-window", "run": 4, "text": "Now let me apply the refund-triage rules to this order:\n\n**Order Details:**\n- Item: Countertop blender\n- Price: $129.00\n- Delivered: 2026-09-12\n- Opened: true\n- Final sale: false\n- Category: home\n\n**Applying refund-triage rules:**\n\n1. **Final sale check:** Not a final sale \u2713\n2. **Return window check:** Days from delivery (2026-09-12) to today (2026-10-20) = 38 days. This exceeds 30 days.\n3. Since we're past the 30-day return window, the refund should be denied.\n\n```json\n{\n \"order_id\": \"FM-1063\",\n \"decision\": \"deny\",\n \"refund_amount_usd\": 0,\n \"needs_human_approval\": false\n}\n```\n\n**Rule applied:** Return window exceeded (38 days past delivery, which is more than the 30-day window).\n", "input_tokens": 2911, "output_tokens": 377, "seconds": 4.56, "cycles": 2, "tool_calls": { "skills": 1, "get_order": 1 }, "pass": true, "reason": "ok" }, { "setup": "mcp_skill", "task": "outside-window", "run": 5, "text": "Now let me apply the refund-triage rules to this order:\n\n**Order Details:**\n- Item: Countertop blender\n- Price: $129.00\n- Delivered: 2026-09-12\n- Opened: true\n- Final sale: false\n- Category: home\n\n**Applying refund-triage rules:**\n\n1. **Final sale check:** Not a final sale \u2713\n2. **Return window check:** Days from delivery (2026-09-12) to today (2026-10-20) = 38 days. This exceeds 30 days.\n3. Since we're past the 30-day return window, the refund should be denied.\n\n```json\n{\n \"order_id\": \"FM-1063\",\n \"decision\": \"deny\",\n \"refund_amount_usd\": 0,\n \"needs_human_approval\": false\n}\n```\n\n**Rule applied:** Return window exceeded (38 days past delivery, which is more than the 30-day window).\n", "input_tokens": 2911, "output_tokens": 377, "seconds": 4.39, "cycles": 2, "tool_calls": { "skills": 1, "get_order": 1 }, "pass": true, "reason": "ok" }, { "setup": "mcp_skill", "task": "outside-window", "run": 6, "text": "Now let me apply the refund-triage rules to this order:\n\n**Order Details:**\n- Item: Countertop blender\n- Price: $129.00\n- Delivered: 2026-09-12\n- Opened: true\n- Final sale: false\n- Category: home\n\n**Applying refund-triage rules:**\n\n1. **Final sale check:** Not a final sale \u2713\n2. **Return window check:** Days from delivery (2026-09-12) to today (2026-10-20) = 38 days. This exceeds 30 days.\n3. Since we're past the 30-day return window, the refund should be denied.\n\n```json\n{\n \"order_id\": \"FM-1063\",\n \"decision\": \"deny\",\n \"refund_amount_usd\": 0,\n \"needs_human_approval\": false\n}\n```\n\n**Rule applied:** Return window exceeded (38 days past delivery, which is more than the 30-day window).\n", "input_tokens": 2911, "output_tokens": 377, "seconds": 4.25, "cycles": 2, "tool_calls": { "skills": 1, "get_order": 1 }, "pass": true, "reason": "ok" }, { "setup": "mcp_skill", "task": "outside-window", "run": 7, "text": "Now let me apply the refund-triage rules to this order:\n\n**Order Details:**\n- Item: Countertop blender\n- Price: $129.00\n- Delivered: 2026-09-12\n- Opened: true\n- Final sale: false\n- Category: home\n\n**Applying refund-triage rules:**\n\n1. **Final sale check:** Not a final sale \u2713\n2. **Return window check:** Days from delivery (2026-09-12) to today (2026-10-20) = 38 days. This exceeds 30 days.\n3. Since we're past the 30-day return window, the refund should be denied.\n\n```json\n{\n \"order_id\": \"FM-1063\",\n \"decision\": \"deny\",\n \"refund_amount_usd\": 0,\n \"needs_human_approval\": false\n}\n```\n\n**Rule applied:** Return window exceeded (38 days past delivery, which is more than the 30-day window).\n", "input_tokens": 2911, "output_tokens": 377, "seconds": 4.63, "cycles": 2, "tool_calls": { "skills": 1, "get_order": 1 }, "pass": true, "reason": "ok" }, { "setup": "mcp_skill", "task": "outside-window", "run": 8, "text": "Now let me apply the refund-triage rules to this order:\n\n**Order Details:**\n- Item: Countertop blender\n- Price: $129.00\n- Delivered: 2026-09-12\n- Opened: true\n- Final sale: false\n- Category: home\n\n**Applying refund-triage rules:**\n\n1. **Final sale check:** Not a final sale \u2713\n2. **Return window check:** Days from delivery (2026-09-12) to today (2026-10-20) = 38 days. This exceeds 30 days.\n3. Since we're past the 30-day return window, the refund should be denied.\n\n```json\n{\n \"order_id\": \"FM-1063\",\n \"decision\": \"deny\",\n \"refund_amount_usd\": 0,\n \"needs_human_approval\": false\n}\n```\n\n**Rule applied:** Return window exceeded (38 days past delivery, which is more than the 30-day window).\n", "input_tokens": 2911, "output_tokens": 377, "seconds": 4.39, "cycles": 2, "tool_calls": { "skills": 1, "get_order": 1 }, "pass": true, "reason": "ok" }, { "setup": "mcp_skill", "task": "outside-window", "run": 9, "text": "Now let me apply the refund-triage rules to this order:\n\n**Order Details:**\n- Item: Countertop blender\n- Price: $129.00\n- Delivered: 2026-09-12\n- Opened: true\n- Final sale: false\n- Category: home\n\n**Applying refund-triage rules:**\n\n1. **Final sale check:** Not a final sale \u2713\n2. **Return window check:** Days from delivery (2026-09-12) to today (2026-10-20) = 38 days. This exceeds 30 days.\n3. Since we're past the 30-day return window, the refund should be denied.\n\n```json\n{\n \"order_id\": \"FM-1063\",\n \"decision\": \"deny\",\n \"refund_amount_usd\": 0,\n \"needs_human_approval\": false\n}\n```\n\n**Rule applied:** Return window exceeded (38 days past delivery, which is more than the 30-day window).\n", "input_tokens": 2911, "output_tokens": 377, "seconds": 4.29, "cycles": 2, "tool_calls": { "skills": 1, "get_order": 1 }, "pass": true, "reason": "ok" } ] }