# 10 back-office tasks — tool map

Companion to **10 back-office eCommerce tasks AI agents can automate**.

| Task | Trigger | Analyze | Approved tools | Default action |
| ---- | ------- | ------- | -------------- | -------------- |
| 1. Order exceptions | OMS hold / payment fail | Why held | OMS, payments, address validation | Recommend; HITL on cancel/refund |
| 2. Inventory monitoring | Stock vs velocity | Days of cover | Inventory, orders | Alert; PO HITL |
| 3. Catalog operations | Missing attr / dup SKU | Completeness score | PIM | Draft; publish HITL |
| 4. Vendor communication | ASN miss / delay | PO vs receipt | Vendor, WMS | Draft email; send HITL |
| 5. Purchase assistance | Reorder point | Vendor + cost | Inventory, vendor | Draft PO; approve HITL |
| 6. Refund investigation | Refund ticket | Payment + return scan | OMS, payments, WMS | Recommend; refund HITL |
| 7. Support escalation | Bot/agent handoff | Transcript + order | Helpdesk, OMS | Queue with evidence |
| 8. Sales reporting | Daily/weekly | What changed | Analytics tools | Brief only |
| 9. Review intelligence | New reviews | Themes | Reviews, catalog | Merch/QA ticket |
| 10. Daily ops reporting | Schedule | Priorities | Mixed read tools | Slack/email brief |

Flow for every row: **Business event → agent → context → approved tools → action or HITL**.