AI Agents

B2B sales agents must call permissioned customer price — not the public PDP. Reuse the B2B CRM Gateway canary (~180 ms → ~95 ms, 12 tools, ~8k turns/day). Shopper vs buyer vs associate JWT.

Adobe Analytics (1T+ visits) measured July 2026 AI-referral traffic to U.S. retail +62% YoY, +1,219% vs Oct 2024, converting 60% higher than non-AI. Instrument the channel. Do not invent a GEO rank.

Baymard still measures average cart abandonment at 70.22%. AI shopping agents do not fix that — they punish stale inventory, unstructured attributes, and HTML-only catalogs. Score 13 checks before you invite a copilot.

AWS AI agents for eCommerce on AgentCore Harness (GA June 17, 2026), Strands 1.0, and Bedrock Converse — not a native Shopify connector. Reuse Gateway ~180 to 95 ms and ~$791/mo at 50K sessions. Next.js is the ops dashboard, not the runtime.

Autonomy is per action, not a harness slider. Observe through Fully Automated — reuse Gateway ~180 to 95 ms and ~$791/mo at 50K sessions, not a refund-rate KPI.

Five program levels from AI Assistant to multi-agent ops. Level 5 is optional. Reuse Gateway ~180→95 ms and ~$791/mo at 50K sessions — not a maturity KPI.

Score org-wide AI agent readiness /30 — data, integration, process, governance, priority. Below 16, skip writes. Reuse Gateway ~180→95 ms and ~$791/mo at 50K sessions.

eCommerce AI implementation challenges are IDs, APIs, ownership, and evals — not the model. Reuse Gateway ~180→95 ms and ~$791/mo at 50K sessions as platform floors, not store KPIs.

Ten back-office eCommerce tasks on one Gateway flow — reuse the ~180→95 ms B2B CRM canary, not a store KPI — with HITL on every write.

Adobe's expanded July 2026 cohort: 39% of U.S. retail homepages not machine-readable; apparel 76% LLM visibility. GEO is product information, not a guaranteed ranking technique.

HITL is a queue with session id and tool trace — not a prompt. Reuse Gateway ~180 to 95 ms and ~$791/mo at 50K sessions. Do not auto-approve on SLA timeout.

LangChain composes Bedrock models, tools, and retrieval; AgentCore hosts production agents. Reuse the B2B CRM Gateway canary (~180→95 ms) and 50K-session ~$791/mo silhouette — do not give the model the warehouse.